71-2026 PNRPT On-Site Worker - Supervised Access Program (SAP)

We are seeking a reliable, compassionate, and service‑oriented On‑Site Worker to join our Supervised Access Program team. The On-Site Worker plays a critical role in supporting safe, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected.

This role is well-suited for someone who thrives in a community‑based, client‑focused environment and brings strong interpersonal skills, sound judgment, and the ability to manage sensitive situations with professionalism and empathy.

Join a value-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your work has a direct and meaningful impact.

Location: Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date: Immediate

Position: PNRPT, Unionized

Salary: Level 3, $48157.76 to $54,102.91 (pro-rated to Hours/Week)

Hours of Work: Bi-Weekly Saturday and Sunday, 8:45 am to 4:30 PM

Job ID: 71-2026 On-Site Worker PNRPT

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

ABOUT THE POSITION

The PNRPT On‑Site Worker is responsible for monitoring and coordinating supervised visitation and exchange services within the Supervised Access Program. This role ensures visits are conducted safely, respectfully, and in accordance with program policies, while providing support to clients, children, and volunteer visit monitors.

Key Responsibilities Include:

• Monitor and facilitate safe, neutral, and child‑focused supervised visits and exchanges
• Update program lineups and inform clients of schedule changes or cancellations
• Prepare visit spaces and activities to ensure a welcoming and appropriate environment
• Ensure all participants adhere to program guidelines and intervene as required
• Supervise visits (up to two hours) when volunteer visit monitors are unavailable
• Provide on‑site support and orientation to volunteer visit monitors
• Respond to client questions, concerns, and potential conflicts with professionalism
• Review visit observation notes for accuracy and completeness by the end of the shift
• Complete and file critical incident reports as required
• Collect program fees, issue receipts, and maintain accurate payment records
• Maintain a tidy and safe visit site; ensure supplies are returned and stored properly
• Prepare and photocopy documents as required for program delivery
• Attend mandatory staff training and Supervised Access Program meetings
• Administer client satisfaction or outcome surveys as directed
• Perform other related duties as required

ABOUT YOU

You are calm, responsible, and respectful in your interactions with children, families, and colleagues. You are comfortable working in emotionally charged environments and can de-escalate situations while maintaining professional boundaries. You value teamwork, accurate documentation, and client‑centered service delivery.

Qualifications & Requirements

• Minimum Grade 12 education, with some post‑secondary coursework in social services or a related field
• At least two (2) years of related experience
• Experience working with diverse populations, including variations in culture, race, socio‑economic status, gender identity/expression, and sexual orientation
• Basic understanding of child custody, access, and family dynamics
• Knowledge of child‑centered and trauma‑informed approaches
• Awareness of domestic violence dynamics and family conflict
• Strong interpersonal and conflict‑management skills
• Ability to maintain accurate and timely records
• Non‑violent crisis intervention skills
• Basic First Aid (asset)
• Bilingual (English and French) preferred

Additional Requirements

• Proof of legal entitlement to work in Canada
• Successful Vulnerable Sector Check prior to first shift
• Availability to work evenings and weekends

FSO‑SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process — please let us know how we can best support you.

While we thank all applicants for their interest, only those selected for an interview will be contacted.