Account Executive

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Director of Sales, the Account Executive will provide elevated experience and strategic integration by leveraging Solutions Designers to assist in offering an enhanced customer value. They will work cohesively cross-departmentally for seamless escalations and conflict resolution, as well as enabling the Renewals & Conversions team for smooth and successfully renewal of our flagship clients within their assigned book of business.

The Account Executive will have an in-depth knowledge of their account base and build relationships with purpose. They will understand internal F12 team challenges within their base, work to resolve/align to improve the overall customer experience. Partnering with the Account Coordinators, they will ensure smooth aligned delivery of operational resolution and ongoing communication to the customer.

Responsibilities:

Build Successful Relationships

• Builds business relationships with purpose. Advances organizational goals of approximately 30-35 top-tier F12 accounts while maintaining retention of account base.
• Analyzes individual Client challenges and proposes solutions to resolve them by creating, designing, and implement Client roadmaps.
• Clients view Account Executives as an extension of their organization. Consults and makes recommendations on key business decisions. Example, asked to join Client annual business planning sessions.
• Advocates for the Client within F12. Identifies and collaborates with internal stakeholders to resolve issues or escalations that impact client experience.
• Presents roadmap to Client in a compelling way. Client is committed to achieving roadmap outcomes.
• Educates Client on F12 processes that enhance service delivery such as understanding escalation paths.

Business Planning

• With guidance from the Director of Sales, defines measures of success for account base in annual and quarterly business plans.
• Partners with internal stakeholders on how to drive conversion and improve account base experience within F12. Present areas of concerns, suggestions for enhancements, or overall trends and works with other departments to implement solutions.

Requirements:

• Advanced business knowledge and acumen. Understands the components of a successful business and how IT contributes to achieving goals.
• Experience building lasting connections that go beyond the traditional vendor relationships. Clients view Account Executives as a trusted advisor, not simply a transactional resource.
• A proactive, strategic thinker. Able to ask the right questions and continuously anticipate Client needs.
• A skilled communicator, can identify a challenge based on Client feedback, translate requirements to internal resources, and communicate the solution back in a way that is easily understood by the Client.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
  

Our Equal Opportunity Commitment:

• F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.