Account Specialist

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost and Network Solutions. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

Our company is the leading destination for the simplest, yet most powerful solutions for websites and web services. We offer do-it-yourself and professional website design, website hosting, e-commerce, web marketing and e-mail. The Account Services team is responsible for completing customer interviews to capture quality business information needed to fulfill our Professional Service products and making outbound calls to review and ensure satisfaction of the final product delivered.

What you’ll do & how you’ll make your mark.

• Must be available for all shifts (Monday - Friday, 9:00 AM - 9:00 PM), including holidays.
• Communicate with customers via inbound, outbound calls and e-mail.
• Effectively capture accurate and detailed business information, meeting our quality expectations, in order to build their Professional Website or Online Marketing Campaign.
• Manage a book of accounts during the onboarding process providing a seamless customer experience.
• Must be able to multi-task and work well in a fast paced environment.
• Apply and understand new technical material quickly.
• Promote the benefits of newly established services to reduce early-life churn and increase customer satisfaction.
• Make text and image changes to Web.com Websites via web-based design tools and provide customers with suggestions for improvement using knowledge of industry best practices.
• Openly accepts and incorporates qualitative feedback.
• Participates in cross-functional team meetings to improve processes.
• Identify and cross-sell additional professional service offerings based on customer needs.

Who you are & what you’ll need to succeed.

• Basic understanding of Excel, Microsoft Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to type 40 words per minute (WPM).
• Detail-oriented, problem solver, and dynamic.
• Dedicated, organized, and team oriented.
• Strong conflict resolution, critical thinking and trouble-shooting skills.
• High school (or equivalent) is required.
• College/University degree with 2-3 years professional experience, a plus.
• Web design experience with templated platforms, such as WordPress (preferred)
• Customer facing experience, required

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

#NetworkSolutions #LI-VM1 #LI-Remote

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.