Account Supervisor

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Describe the role here. Explain what the general responsibilities are and what the ideal candidate would look like.

We are looking for an Account Supervisor who is passionate about creative, to work across a variety of clients. In this role, you’ll collaborate closely with the Account Director to lead major initiatives in a fast-paced and dynamic work environment. Your entrepreneurial spirit and collaborative problem-solving skills will be key assets.

As an Account Supervisor, you'll be an integral part of our team, working alongside strategy to prepare briefs and confidently assess work from a strategic perspective. Your responsibilities go beyond project management (on-time and on-budget); as you'll also play a crucial role in deepening your understanding of our clients' business, fostering key client relationships, and actively identifying growth opportunities.

In addition, you'll establish yourself as the go-to person for both Account Directors and Creative Directors, contributing to the agency's success and the continued growth of our clients' brands.

RESPONSIBILITIES

• Establish and maintain a relationship of trust with clients;
• Effectively handle client expectations by thoroughly understanding their business;
• Provide meaningful input on client briefs and business plans;
• Offer POV on creative ideas and assess work strategically;
• Ensure communication plans effectively amplify ideas;
• Take the lead on cross-functional meetings to drive discussion, decisions and next steps;
• Manage complex projects with an understanding of impact on resourcing and agency profitability;
• Lead the development and management of scopes of work and change orders in partnership with Account Director and Project Management.
• Bring hands-on production experience across social, digital, design, video, print, OOH, brand collateral, in-store, and guide timelines, budgets, and executional feasibility.
• Maintain rigorous documentation across projects to support forecasting, reconciliations, and timely invoicing.
• Review all deliverables for accuracy and strategic alignment before client presentation.
• Anticipate and mitigate risks related to scope, timing, and client expectations.
• Own agendas, outcomes, and follow-ups for client and internal meetings.

REQUIREMENTS

• 4+ years of agency experience;
• Bachelor’s degree in related field;
• Love of gaming is a bonus
• Experience in design led projects is a bonus too.
• Demonstrated experience managing production with a strong understanding of production timelines, vendor management, and cost implications across channels.
• Experience building and managing scopes of work, estimates, and change orders.
• Comfort working cross-functionally with Finance, Legal, and Project Management teams.
• Demonstrates collaborative working style with the utmost professionalism.
• Strategic thinker who understands agency philosophy, impact of new marketing and media trends and can leverage it to sell and defend work;
• Entrepreneurial spirit;
• Excellent understanding of KPIs and ROI;
• Fluent in English, both spoken and written.

The base salary range for this role is $70,000-80,000 CAD annually. Final compensation will be determined based on experience and qualifications.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

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