Posted 3 months ago
Account Supervisor
@ Elite Digital Inc.
Toronto, Ontario
Overview
Elite Digital Inc. is hiring a Digital Marketing Account Supervisor to oversee client accounts, keep clients satisfied and deliver digital projects on schedule. The role is primarily remote with one in-office day per week, with flexible hours and a range of perks.
Responsibilities:
- Act as primary contact for client account issues
- Manage trusted advisor relationships with key clients
- Coordinate with project managers to deliver projects
- Report account status to internal stakeholders
- Assist with marketing strategies and RFP responses
Requirements summary:
- 3-5 years client service and digital marketing experience
- At least 3 years in an agency environment
- Bachelor's degree in Marketing, Graphic Design, Communications or equivalent experience
- Familiarity with ClickUp, Harvest and Slack
- Openness to AI tools and AI agents
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-08-13
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Marketing, Graphic Design, Communications |
| Perks mentioned | Generous paid time off, Flexible hours, Visa sponsorship, Free or discounted meals, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Elite Digital Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Digital Campaigns That Drive Results
Full company description
Elite Digital is an award winning digital agency with headquarters in Toronto, Canada. For 20 years, we have been helping clients leverage the digital landscape to achieve their goals. We proudly fuse together sophisticated marketing strategy with cutting-edge digital tactics to execute on programs that exceed expectations. Specializing in all things digital including digital strategy, web site design and development, mobile apps, ecommerce, search engine marketing, search engine optimization, social media, webinars, conversion optimization, marketing automation, email marketing, mobile text message marketing, CASL compliance, and more. We listen closely to a client’s needs and then through open unrestricted brainstorming create new innovative ideas that can help break through the clutter of today’s marketing climate. We partner with our clients to ensure best-in-class outcomes, which is why year over year our client base remains incredibly loyal with many clients having been with us for well over 5 years. Anyone can create a digital experience, we create experiences that are Elite.
- LinkedIn followers
- 5,883
- People associated on LinkedIn
- 147
- Reported office locations
- 5511 Steeles Ave. West, Suite 200, Toronto, Ontario M9L 1S7, CA
- Business categories
- Social Media Management
- E-Commerce
- Creative Agency
- App Marketing
- Digital Marketing
- Social Media Marketing
- Marketing
- Social Media Advertising
- Marketing Automation
- Advertising
- Other recorded names
- Elite Digital Inc.
- Elite Digital
- Specialties
- Digital Marketing
- Web Design
- Social Media
- Search Engine Marketing
- Search Engine Optimization
- App Development
- Conversion Optimization
- Content Marketing
- Marketing Automation
- Email Marketing
- Webinars
- Mobile Marketing
- Digital Strategy
- Digital Media
- Web Development
- Web Marketing
- Analytics
- and Programmatic Advertising
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Elite Digital is an award winning digital agency with headquarters in Toronto, Canada. For 20 years, we have been helping clients leverage the digital landscape to achieve their goals. We proudly fuse together sophisticated marketing strategy with cutting-edge digital tactics to execute on programs that exceed expectations. Specializing in all things digital including digital strategy, web site design and…
| Field | Value |
|---|---|
| Industry | Advertising Services |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2003 |
| Specialties | Digital MarketingWeb DesignSocial MediaSearch Engine MarketingSearch Engine OptimizationApp DevelopmentConversion OptimizationContent MarketingMarketing AutomationEmail Marketing |
| Open jobs on Jobsy | 1 |
| View page |
JOB SUMMARY
We are searching for a dynamic and task-oriented individual with extensive experience in digital marketing to join us as a Digital Marketing Account Supervisor. The ideal candidate should embody a blend of being driven, responsible, accountable, enthusiastic and possess a sense of humour. The primary role of the Account Supervisor will involve overseeing client accounts, ensuring client satisfaction, and facilitating the successful delivery of digital projects aligned with client objectives.
KEY RESPONSIBILITIES
- Act as the primary point of contact for all client account management issues
- Cultivate and manage enduring, trusted advisor relationships with key clients and stakeholders, offering marketing consultation and customer service
- Assist in handling challenging client requests or escalating issues as necessary
- Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements
- Monitor and promptly communicate changes in project scope on an agreed upon regular basis to clients and internal teams
- Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients
- Generate reports on account status for internal stakeholders
- Assist with marketing strategies, documentation and developing RFP responses for existing and prospective clients
- Identify opportunities for business growth with existing clients and propose enhancements
EDUCATION & TRAINING
- Bachelor’s degree in Marketing, Graphic Design, Communications, or a related field, or equivalent experience.
EXPERIENCE, TECHNICAL SKILLS and KEY COMPETENCIES
- Proven background in Digital Marketing and/or Marketing as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
- 3-5 years of combined Client Service and Digital Marketing experience, including at least 3 years in an agency environment
- Familiarity across Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, and Strategic Planning
- Pharma/Healthcare experience is an asset
- Demonstrated openness to learning and working with emerging technologies, including AI tools and AI agents, to support workflow efficiency, campaign execution, and client service. Prior experience with AI tools or AI agents is considered an asset
- Proficiency in communicating, presenting, and influencing stakeholders across all organizational levels
- Demonstrated history of delivering client-focused solutions
- Strong time management, organizational, and analytical skills, with keen attention to detail
- Ability to anticipate risks and devise mitigation plans with the relevant stakeholders
- Familiarity with tools such as ClickUp, Harvest, and Slack
- Capable of working in a diverse team setting with rapidly changing priorities, across a variety of client accounts including promotional, engagement-based, and regulated marketing programs
BENEFITS
- Working location is primarily remote with in-office days currently once a week.
- Flexible work hours and health days
- Fun Office Environment: Our workspace is designed for enjoyment and collaboration, featuring games like pool, table tennis, and foosball. Relax or brainstorm in themed meeting spaces, including a grassy park area with hammocks, creating a comfortable and enjoyable atmosphere to enhance creativity and productivity.
- New employee homeoffice upgrade subsidy
- Monthly Catered Lunches: Enjoy company-wide gatherings with lunch provided.
- Social Events: Engage in both virtual and in-person company events to stay connected.
- Elite sponsored time off durring the winter holidays
- Wide variety of training and development opportunities
COMMITMENT TO INCLUSION
We are dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals and offer accommodations throughout our recruitment process.
VACANCY NOTICE
This job posting is for an existing vacancy within our organization.
AI-USE DISCLOSURE
AI tools assist us in reviewing and ranking applications, but people make the final decisions. Every shortlisted candidate is thoughtfully reviewed by our team before we move forward.
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