Administration Officer

East Coast Credit Union is seeking a Full-Time Administration Officer, Mortgages. Reporting to the Assistant Manager, Administration, the Administration Officer, Mortgages will contribute to the assessment, verification and administration of the mortgage, loan, line of credit and deposit documentation in accordance with established policies, procedures, and regulatory requirements and supporting the administration team as required. This role would primarily focus on the operation and day-to-day administration of our mortgage audits and mortgage process fulfillment.

You would…

• Perform mortgage file audits and follow up on any outstanding items/documentation. Conduct credit investigations, security inspections and searches as required; ensure mortgages, loan, and line of credit are registered and set up on the banking system according to their terms and conditions.
• Process loan and mortgage documentation for disbursement of funds to lawyers and follows up with lawyers. Ensure all title issues are met and that the loan is properly recorded.
• Support exceptional member service by completing non-member-facing activities and supporting those who directly serve our members.
• Review varies reports and follow required procedures to verify completeness and accuracy of data input. Monitor for potential problems and initiate corrective action as appropriate and follow-up to ensure corrections are made.
• Prepare monthly renewal documentation for line-of-credit, mortgage loans; track renewals and follow-up as required.
• Provide assistance to branch staff by answering questions and investigating problems that escalate from the front line.
• Be responsible for compliance with all regulations, by-laws, policies and procedures and make recommendations for changes to policies and procedures.
• Administer, monitor, and maintain the following including preparation of reports and submissions:
• Property tax accounts and property tax payments to the respective tax offices.
• Loan Life and Disability insurance records
• Fire insurance coverage
• Mortgage Payouts and Pre-payment penalties
• Assist and back-up other members of the Administration Department and complete other duties and projects as assigned.

You have…

• Completed a certificate or diploma in Business (or other relevant academic experience)
• A minimum of three to five years relevant experience in a financial institution; or equivalent combination of training and experience. Lending experience is considered an asset.
• Software proficiency including but not limited to MS Office, Horizon Banking.

You are…

• Passionate about providing exceptional customer service.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail.
• A great communicator with exceptional time management skills.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($52,132.28 - $61,332.67) to commensurate with experience and education, and benefits with performance-based incentives.
• Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Applications will be accepted until November 30th, 2026.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [email protected] or by phone at 902.464.7107