Posted yesterday
Advanced App Engineering Specialist/Business Architecture
@ Avanade Canada Inc. Company
Calgary, Alberta
Overview
Avanade Canada Inc. is hiring an Epic Applications Coordinator, a full-time role supporting EpicCare workflows and client healthcare systems. The work covers daily support, stakeholder liaison, and leading offshore teams, with at least 4 years of Epic application experience required.
Responsibilities:
- Act as SME for EpicCare workflows and configurations
- Manage daily support and resolve incidents per SLAs
- Liaise with client stakeholders on business needs
- Lead and coordinate offshore support teams
- Maintain workflows, build specifications and testing protocols
Requirements summary:
- 4+ years of Epic application experience
- Experience managing day-to-day operations
- Client stakeholder relationship management
- Experience collaborating with offshore teams
- Excellent communication skills
- Compliance with HIPAA and data governance
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Physicians & advanced practice |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Avanade Canada Inc. Company
| Field | Value |
|---|---|
| Open jobs on Jobsy | 30 |
The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.
Key Responsibilities
- Act as a subject matter expert (SME) for EpicCare workflows and configurations.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
- Support the teams working on other non-Epic inpatient clinical applications.
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The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment
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