Posted 2 months ago
Advisor, Business Services
@ Desjardins
Sherbrooke, QC · Gatineau, QC · Lévis, QC · Montréal, QC
Overview
Desjardins is hiring an Advisor, Business Services for its Business Centre, handling inbound and outbound calls to support business members and clients with personalized advice and solutions. The role is full-time, remote-eligible, and requires French, with weekday and Saturday availability. The posting offers a competitive salary with annual bonus, 4 weeks of flexible vacation, a defined benefit pension and group insurance.
Responsibilities:
- Handle inbound and outbound calls with business members and clients
- Respond to immediate needs and deliver excellent service
- Understand members' challenges and projects
- Propose solutions aligned with business goals
Requirements summary:
- High school diploma in a related field
- Three years of customer service experience
- Experience in banking or financial sector an asset
- French required, English for some positions
- Availability Monday to Friday 8 a.m. to 8 p.m. and Saturdays
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Desjardins
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
- LinkedIn followers
- 379,882
- People associated on LinkedIn
- 43,673
- Reported office locations
- 100, rue des Commandeurs, Lévis, Québec G6V 7N5, CA
- 11 King St W, Toronto, ON M5H 4C7, CA
- 110 9 Ave SW, Calgary, AB T2P 0T1, CA
- 1 Complexe Desjardins, Montreal, QC H2X, CA
- Business categories
- Banking
- InsurTech
- Insurance
- Financial Services
- Other recorded names
- Desjardins
- Specialties
- Services financiers
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Lévis, Québec |
| Organization type | Privately Held |
| Specialties | Services financiers |
| Open jobs on Jobsy | 124 |
| View page |
Are you looking to make a real difference for our business members and clients? Are you known for your energy, interpersonal skills, and curiosity about the entrepreneurial world? Join our Business Centre – Business Services team, where exciting opportunities await!
SUPPORT. ADVISE. BUILD LOYALTY.
Understanding the needs of our business members and clients and offering them a UNIQUE and PERSONALIZED experience is at the heart of our mission.You’ll be responsible for handling inbound and/or outbound calls using a call generator to efficiently respond to the immediate needs of our business members and clients. But your role goes far beyond simply addressing an initial request or delivering excellent service—you’ll ensure businesses have the best tools to drive their success. We also take the time to understand the stories, challenges, and projects of our business members and clients. By offering a personalized and value-added experience, we propose solutions and alternatives aligned with their goals and ambitions.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation from the first year
Defined benefit pension plan ensuring predictable and stable retirement income
Group insurance plan including telemedicine services
Reimbursement for health, wellness, and remote work equipment expenses
*Benefits are subject to eligibility criteria.
#LI-Remote
What you bring to the table
High school diplomas in a related field
Minimum of three years of relevant experience in customer service experience
Please note that other combinations of qualifications and relevant experience may be considered
Experience in the banking or financial sector
Knowledge of French is required
Some positions require advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Knowledge of or interest in the business sector and business development
Availability to work Monday to Friday between 8 a.m. and 8 p.m., and Saturdays during the day
This posting includes several opportunities for similar roles. Applications are reviewed continuously throughout the year based on evolving business needs. We don’t just fill a position. We hire a person. That’s the difference.
Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Member/client sales and service (FG)Journal
Only you can see this. Kept on this device, and in your account when you sign in.