After-Sales Trainer

About Us

At BYD, we build the technologies powering a smarter, cleaner future.

Founded in 1994 as a battery pioneer, BYD has grown into one of the world’s most influential technology companies, shaping the future of mobility, energy, and transportation.

From breakthrough battery technology to world-leading electric vehicles, BYD designs and manufactures the innovations changing how people move and how energy is used around the world.

Today, BYD vehicles, technologies, and energy solutions are trusted by millions of people across more than 100 countries and regions.

Now we are bringing that momentum to Canada.

Join BYD Canada and help build the future of electric mobility.

About the Job

Position Summary

The After-sales Trainer is responsible for developing and managing the after-sales training system in the Canadian market. Through training needs analysis, course development, training delivery, and effectiveness evaluation, continuously enhance the technical expertise and service capabilities of dealership after-sales personnel. Ensure that dealership after-sales teams meet brand standards for vehicle maintenance, repair, and customer service, while supporting operational efficiency, service quality improvement, and customer satisfaction across the Canadian after-sales network.

Key Responsibilities

After-sales Training System Development

• Responsible for developing and implementing the after-sales training system for the Canadian market, including the establishment and continuous improvement of training curricula for internal new hires and dealership personnel, competency standards for key positions, training certification programs, and training management processes.

Training Materials Development

• Develop, adapt, and optimize technical and service training materials based on identified training needs and resources provided by headquarters, ensuring that training content meets the specific requirements of the Canadian market.

Training Planning and Delivery

• Develop and implement annual and monthly after-sales training plans.
• Organize and deliver both online and in-person training programs for internal new hires and key dealership aftersales positions, including After-sales Managers, Technicians, and Service Advisors.
• Training topics - cover new vehicle technologies, vehicle diagnostics and repair, core service processes, digital systems, business procedures, and other relevant areas.

Training Assessment and Effectiveness Evaluation

• Organize training assessments and competency certification programs for key after-sales positions.
• Regularly evaluate training effectiveness, monitor the development of dealership personnel's skills, and continuously improve training content and delivery methods.

Training Operations and Data Management

• Manage, analyze, and report training data, including training records, participation rates, and certification pass rates.
• Provide regular updates on training activities in the Canadian market, highlighting key challenges and recommendations for improvement.

Learning Management System (LMS) Operations

• Responsible for the daily operation and management of the Learning Management System (LMS) in the Canadian market, including learning resource management, user account administration, online learning progress tracking, and training data reporting.
• Ensure the stable operation of the platform and continuously improve the effectiveness of online training.

Training Center Construction

• Responsible for the site selection, planning, establishment, and daily operations of the aftersales training center in Canada, including the allocation and deployment of training facilities, teaching equipment, training vehicles, and tools, ensuring that the training center meets the requirements of various training programs.

Qualifications

Educational Background

• Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, Automation, or a related engineering discipline preferred.

Industry Experience

• Minimum of 10 years of experience in the automotive industry, including at least 5 years of experience in automotive aftersales training.

Language Proficiency

• Fluency in both English and French, with strong listening, speaking, reading, and writing skills. Ability to independently deliver professional training programs in both languages.

Technical Expertise

• Solid knowledge of automotive aftersales operations, vehicle diagnostics, and repair technologies. Knowledge of new energy vehicle (NEV) technologies, particularly high-voltage safety, battery systems, and electric drive systems, is preferred.

Training Competencies

• Strong capabilities in training content development, training organization, and classroom instruction. Familiarity with training needs analysis, training assessments, and training effectiveness evaluation methodologies.

Communication and Coordination Skills

• Excellent communication, presentation, cross-cultural collaboration, and organizational coordination skills.

What We’ll Bring

• Competitive salary and performance-based bonus incentives.
• Comprehensive benefits package, including extended health and dental coverage.
• Paid holiday shutdowns and generous paid time off programs.
• Team-building events and employee engagement programs
• Excellent opportunities for professional development and continuous learning.
• Stable, long-term career in a global, fast-growing company

Equal Opportunity & Accessibility

BYD Canada is committed to fostering an inclusive, equitable, and respectful workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.

Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with applicable human rights and accessibility legislation.

Applicants must be legally authorized to work in Canada. Employment may be contingent upon successful completion of reference checks, background screening, and other pre-employment requirements, where applicable.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.