Posted 2 days ago
Agent conseil expérience membre et client
@ Caisse Desjardins de Québec
Quebec
Overview
Caisse Desjardins de Québec is hiring a part-time member and client experience advisor. The role supports members and clients with self-service tools, handles fraud and irregularity cases, and drives business development. Requirements include broad Desjardins and competitor product knowledge and compliance awareness.
Responsibilities:
- Accompagner les membres vers les outils en libre-service
- Traiter les cas de fraude ou d'irrégularités
- Traiter les transactions liées aux dossiers
- Contribuer au développement d'affaires
- Respecter les normes de conformité et de sécurité
Requirements summary:
- Connaissance des produits et services Desjardins et concurrents
- Connaissance des mesures de sécurité et contrôles internes
- Compréhension des coopératives de services financiers
- Connaissance des normes de service
- Esprit d'équipe et communication efficace
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Caisse Desjardins de Québec
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | Lévis |
| Open jobs on Jobsy | 3 |
Main Responsibilities
Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities. Monitor and process transactions required to settle their cases.
Stay on top of the latest standards, products and services in your field.
Uphold compliance, security and risk management standards.
Knowledge of all counter and convenience products and services
Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and transactions
Knowledge of service standards
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Member/client sales and service (FG)Unposting Date
2026-11-7Journal
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