Airport Coordinator

Position Title: Airport Coordinator

Company Name: CMH Heli-Skiing & Summer Adventures

Position Reports to: Manager, Transportation

Location of Work: Calgary, Alberta, as well as Revelstoke and Kelowna, British Columbia

Employee Type: Seasonal from late-November to late-April

FLSA Status: Non-Exempt

Number of Positions: 6

Date of Last Review: August 11, 2022

Desired Start Date: Mid-November 2022

Company Overview

With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is in Banff, Alberta, Canada.

CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

The CMH Mission is to guide our staff and guests through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities.

Our Principles:

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for
• Balance our social, fiscal, and environmental responsibilities.

Position Overview

The Airport Coordinator supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem-solve and adapt to unforeseen circumstances. This role is positioned in multiple locations to support the guest transportation programs in Calgary, Kelowna, and Revelstoke.

Essential Duties and Responsibilities

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on-coach food and beverage program.
• Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
• Follow-up on guest inquiries with a solution-focused mindset.
• Problem-solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.
• Support guests in the field program, as needed.

Minimum Qualifications

• Post-secondary education related to transportation and logistics, preferred.
• Practical, hands-on experience with logistics coordination.
• Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Proven ability to problem-solve in a timely way and communicate in a clear and effective manner.
• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Able to communicate in an effective and timely manner, and openly receive and act on feedback.
• Able to work as a cohesive, high-functioning team to achieve goals.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Proven ability to maintain professional working relationships with peers.
• Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.

Working Conditions

• This position is required to work a variety of evenings, weekends, and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
• Able to lift, carry, or otherwise move and position a minimum of 40 pounds on a regular basis.
• Manual dexterity to operate a computer and other office equipment on a constant basis.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.

Compensation

A competitive hourly rate will be provided, along with 4% vacation pay and potential opportunities to heli-ski, as available. Further details will be discussed in a personal interview.

Benefits and Perks:

• Medical and dental benefit eligibility after 160 days worked.

**CMH is an equal opportunity employer**