Assistant Store Manager

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become an essential part of the Rona team, and lead the activities related to key departments such as appliances and kitchen. You will have the opportunity to develop a professional team, optimize sales and customer service, and play a central role in the success of our store. Your expertise will help us deliver outstanding customer service and achieve ambitious targets, while providing a stimulating and rewarding environment for your career.

Your role:

• Manage all inventory, merchandising, sales and customer service activities in departments such as Appliances, Cabinets, Flooring, Millwork, Home Décor and Paint
• Ensure a professional sales staff is always in place to drive and achieve business goals
• Model the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers
• Identify gaps in the sales process as well as opportunities by analyzing reports, observing sales interactions, role-playing and considering other feedback channels to create specific action plans to improve sales and margin performance
• Collaborate with various members of the management team and all store personnel to ensure that everyone plays their part in managing the daily sales pipeline; ensure that Sales Associates properly manage and take full advantage of bids, leads, estimates, proposals and customer interactions
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• 3 years of experience leading associates in a retail environment
• 1 year of experience managing a successful sales team directly related to retail, business to business, outside sales, or consumer service industry
• Knowledge of products such as flooring, cabinets, or appliances
• Experience working in a fast-paced, cross-functional work environment
• Strong working knowledge of Microsoft Office Suite
• Any combination of relevant education and professional experience will be considered

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.