Associate Account Manager

About Us

L Squared is a SaaS company building the next generation of communication solutions for the modern business, harnessing the power of data, analytics, and a simple user interface to organize, distribute and publish content that is dynamic, relevant, and personalized. "The L Squared Hub" is an industry-leading secure cloud content management and distribution platform that supports SMB and Enterprise clients, allowing any business to easily take their critical information and present it to customers, employees, and decision makers, either on demand or by scheduling.

Featuring an off-the-shelf or customized platform, our solution creates immediate visibility into core business metrics, communications, and information, empowering employees to be more knowledgeable, productive, and informed. Our best-in-class user interface combined with our cloud platform turns any existing TV, digital display, dashboard, desktop, or mobile device, anywhere in the world, into a powerful communication medium.

Fit

We have grown rapidly over the past several years, supporting high-profile clients across North America and Europe. We are gearing up for even faster growth and looking for self-motivated, passionate, S.M.A.R.T. team players who love to work in fast-paced, creative environments and believe in growth, teamwork, integrity, mutual respect, quality work, and being customer obsessed.

What You'll Love About Us

• A fun, fast-paced, open, and friendly work environment
• Competitive salary based on experience
• Training & development opportunities
• Paid personal time off
• Company events
• Gym and retail perks
• Performance incentives

About the Role

We are seeking a relationship-driven Associate Account Manager to join our growing Sales team. In this role, you will own an existing book of customer accounts, building strong relationships, ensuring customers get ongoing value from the L Squared platform, and growing revenue within your accounts through renewals, upsells, and expansion.

This is a hands-on, customer-facing role for someone who enjoys building long-term relationships and is comfortable balancing day-to-day account support with a focus on growth and retention.

Responsibilities

• Manage a portfolio of existing customer accounts, serving as their primary point of contact at L Squared
• Build and maintain strong, long-term relationships with key stakeholders within each account
• Conduct regular check-ins and business reviews to understand customer needs and ensure satisfaction
• Identify and pursue upsell and cross-sell opportunities within the existing account base
• Own the renewal process for assigned accounts, working proactively to reduce churn
• Address customer questions, concerns, and escalations in a timely and professional manner, looping in Customer Support or other teams as needed
• Maintain accurate account records, notes, and opportunity tracking in the CRM (HubSpot)
• Collaborate with Customer Success, Support, and Product teams to ensure a seamless customer experience
• Prepare and deliver account performance updates and proposals to customers as needed
• Stay current on L Squared's product offerings, pricing, and competitive landscape to best support customer conversations

Qualifications

• 3+ years of experience in account management, customer success, or a client-facing sales role
• Experience managing an existing book of business is an asset; SaaS or technology industry experience is a plus
• Strong relationship-building and communication skills, both written and verbal
• Comfortable managing multiple accounts and priorities simultaneously
• Experience with CRM tools (HubSpot or similar) is an asset
• Problem-solving mindset with a customer-first approach
• Self-motivated with strong organizational and time-management skills

Educational Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field is an asset, but not required with equivalent relevant experience

L Squared Networks Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.