Associate Director, Assessment Operations

Consider an opportunity to join our talented team

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.

You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.

Apply for one of our rewarding positions today!

Associate Director, Assessment Operations

Full Time Permanent

Ottawa, Ontario, Canada

Hybrid role

1 vacancy

Posting closes on Friday, November 6, 2026

Drive the operations behind Canada’s physician examination programs.

As Associate Director, Assessment Operations, you’ll provide senior operational leadership and cross-functional integration across the Medical Council of Canada’s (MCC) examination programs and preparatory products. Reporting to the Executive Director, Assessment, you’ll work closely with managers and subject matter experts across the Assessment department to plan, deliver, and continuously improve assessment operations.

You’ll be the bridge between strategy and execution — translating high-level priorities into coordinated operational plans that keep examination programs running smoothly.

This role sits at the heart of organizational effectiveness, driving operational consistency, quality improvement, and a better candidate experience across every examination program you touch.

What you’ll do

• Provide senior operational leadership and integration across MCC examination programs and preparatory products.
• Drive implementation of departmental priorities and promotes consistent operational practices across examination programs.
• Consolidate operational and budget plans across programs and sets resourcing priorities when demands compete.
• Oversee readiness activities and business continuity planning.
• Lead resolution of complex delivery, resource, risk, and cross-functional coordination issues across examination programs.
• Oversee the departmental portfolio of cross-functional projects and operational transformation initiatives and set priorities and sequencing.
• Provide senior oversight for the implementation of new assessment models, technologies, systems, and delivery approaches aligned with MCC strategic priorities.
• Maintain effective working senior-level relationships with vendors and operational partners, focusing on performance, escalation and strategic direction.
• Lead and support managers and professional staff responsible for examination operations and delivery activities.
• Provide coaching, guidance, and problem-solving support to managers navigating complex operational and people-related issues.

What you need to succeed

Experience

• 7-10 years’ experience leading managers and complex operational programs, preferably in the assessment field
• Demonstrated experience building and maintaining relationships with external parties, regulators, and partners
• Experience in non-profit operations and budget preparation
• Experience as a leader in the health professions’ education, assessment or healthcare delivery sector(s) is considered a strong asset

Technical Skills

• Demonstrated ability to translate strategic direction into operational plans and results
• Knowledge of high-stakes assessment best practices and procedures
• Knowledge of psychometric processes supporting high-stakes assessments
• High degree of comfort with use of information technology to assist with assessment practices and supports
• Ability to monitor for, recognize and flag in a timely manner any emerging issues and/or areas of concern in relation to examination activities
• Ability to assess risks related to exam security and mitigating practices

Competencies

• Demonstrated ability to translate strategic direction into operational plans and results
• Knowledge of high-stakes assessment best practices and procedures
• Knowledge of psychometric processes supporting high-stakes assessments
• High degree of comfort with use of information technology to assist with assessment practices and supports
• Ability to monitor for, recognize and flag in a timely manner any emerging issues and/or areas of concern in relation to examination activities
• Ability to assess risks related to exam security and mitigating practices

Education

• Post-secondary bachelor’s degree in administration or other related field (business, health or education)
• Asset: Masters in business administration, Leadership

Language

• Advanced oral and written skills in English are required, with oral and written skills in French considered an asset

The perks

• A defined benefit pension plan.
• A complete benefit package your first day on the job.
• Three weeks' vacation right off the bat.
• A company paid holiday closure in December - our gift to you!
• A 35-hour work week.
• Compressed schedule program
• Hybrid Work Environment
• Free onsite parking - any day, any time.
• Free Yoga, Zumba, Mobility and Strength & Conditioning classes

Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team fosters belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.

AI-based tools from third-party platforms may be used to support application screening and candidate matching. Human recruiters review all applications and make final hiring decisions.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.