Posted last month
Associate Tech Support Analyst
@ UnitedHealth Group
Canada
Overview
Optum, part of UnitedHealth Group, is hiring an Associate Tech Support Analyst to support production RIS and PACS radiology systems. The role is full-time, telecommuting from anywhere in Canada, on an 8-hour Monday to Friday shift starting between 5am and 9:30am PST, with an on-call rotation as needed. Pay is $25.00 to $52.00 per hour.
Pay:
$25–$52 an hour
Responsibilities:
- Respond to time-sensitive support calls affecting patient care
- Serve as primary contact and drive cases to resolution
- Document incidents and manage a backlog of 20 to 30 cases
- Troubleshoot production RIS and PACS radiology systems
Requirements summary:
- High school diploma or GED
- 2+ years of Windows technical support or technical program education
- 1+ years of customer service experience
- Intermediate programming skill (C, C#, C++, Python)
- Experience with PowerShell and Windows command line
- Experience troubleshooting TCP/IP and Active Directory
Tools & skills
Source and dates
Employer career site / ATS feed · taleo
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
UnitedHealth Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences. Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care. We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care. At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities. Click below to search careers or join our social communities: • Search & apply for careers at careers.unitedhealthgroup.com/ • Follow us on Twitter at twitter.com/UnitedHealthGrp • Follow and like us on Facebook at facebook.com/unitedhealthgroup • Follow us on Instagram at instagram.com/unitedhealthgroup More about UnitedHealth Group can be found at unitedhealthgroup.com/
- LinkedIn followers
- 1,663,863
- People associated on LinkedIn
- 88,842
- Reported office locations
- Eden Prairie , Minnesota, US
- 2716 N Tenaya Way, Las Vegas, NV 89128, US
- 4425 E Cotton Center Blvd, Phoenix, AZ 85040, US
- 1900 E Golf Rd, Schaumburg, IL 60173, US
- 8822 Three Chopt Rd, Henrico, VA 23229, US
- 5995 Plaza Dr, Cypress, CA 90630, US
- Business categories
- Hospital
- Health Care
- Wellness
- Biotechnology
- Insurance
- Life Science
- Medical
- Financial Services
- Personal Health
- Association
- Health Insurance
- Other recorded names
- UnitedHealth Group
- Specialties
- Health Care
- Wellness and Health Management
- Retiree Solutions
- and Information Technology
- Profile identifies a recruitment agency
- No
- Reported total investment
- 7,570,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences. Optum delivers care aided by technology and data…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Eden Prairie , Minnesota |
| Organization type | Public Company |
| Specialties | Health CareWellness and Health ManagementRetiree Solutionsand Information Technology |
| Open jobs on Jobsy | 7 |
| View page |
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
You will enjoy the flexibility to telecommute* from anywhere within Canada as you take on some tough challenges.
Primary Responsibilities:
- Responding to time sensitive support calls that can affect patient care
- Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
- Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
- Manage ticket backlog of about 20-30 cases
- Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area
- Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
- Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
- Contribute to a fast-paced and highly collaborative team-based work environment
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED
- 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems or 2+ years of education from a technical program and an accredited college or university
- 1+ years of customer service experience
- Currently reside in Canada
- Availability to work an 8-hour shift Monday – Friday starting between 5am-9:30am PST with an on-call rotation as needed
Preferred Qualifications:
- Intermediate level of proficiency in at least 1 programming language (C,C#, C++, Python, etc.)
- Experience in medical imaging, specifically radiology or cardiology
- 2+ years of experience using Windows command line, Powershell
- 1+ years of experience troubleshooting TCP/IP issues
- 1+ years of experience working in a Technical Support Center
- 1+ years of experience in Troubleshooting Active Directory
- 1+ Experience providing technical support in a collaborative environment
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Canada Residents Only: The hourly range for Canada residents is $25.00 to $52.00 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN
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