Attendance and Crisis Coordinator

We are seeking a highly organized, professional, and detail-oriented Attendance and Crisis Coordinator to support after-hours staffing coordination and real-time crisis support to ensure safe, consistent operations across services.

Who We Are

Beyond Behavioural Intervention is an Indigenous organization that strives to provide exceptional care to the communities with whom we graciously partner. Our commitment is to ensure, an enriched and inclusive environment, for each child and individual, to promote exceptional growth through person centred intervention. Together we will work diligently to overcome any obstacles, and to create a successful pathway to success.

What We Value

Our vision is to create a world where all children are recognized for their strengths, not weaknesses, and to support each child and family on their unique path in achieving their best potential. We aim to provide a level of care that is not only Beyond a contemporary standard but innovates and emanates the approach in respects to the wellbeing and prosperity of Children, Youth, and Family.

What You Will Do

The Attendance and Crisis Coordinator plays a critical role in ensuring the smooth operation of staffing and crisis response across Wikol, Chrysalis Services, and Family Services during after-hours.

This position combines workforce coordination and crisis support, ensuring shifts are filled, staff are supported during escalated situations, and communication remains clear and organized in fast-paced environments.

The role is both proactive and responsive. Balancing staffing logistics with hands-on crisis support, while helping teams build confidence and consistency in managing high-risk situations.

Key Responsibilities

Staffing & Workforce Coordination

• Coordinate shift coverage and secure replacements for call-ins across all programs
• Monitor and track employee attendance, call-ins, and time-off requests
• Complete attendance audits and support payroll accuracy
• Maintain up-to-date employee availability, contact lists, and staffing records
• Build, manage, and update call-out lists and coverage plans
• Run staffing and scheduling reports to identify gaps, trends, and ongoing needs
• Support the development of more efficient and structured scheduling processes
• Communicate with team leads, supervisors, and staff to fill shifts quickly and effectively
• Ensure all employee and scheduling information is accurate and kept confidential

Crisis Response & Support

• Act as the primary after-hours crisis support across Wikol, Chrysalis Services, and Family Services
• Respond to escalated situations where staff or supervisors require additional support
• Attend in-person escalations when needed to support de-escalation and ensure safety
• Provide real-time guidance to staff during high-risk situations
• Reinforce consistent, trauma-informed de-escalation practices across all programs

Post-Incident Support & Coaching

• Follow up with staff and supervisors after incidents to review what occurred
• Provide practical, skill-based coaching to strengthen future responses
• Support staff in building confidence and consistency in crisis management

Reporting & Communication

• Complete detailed on-call reports for all incidents, calls, and supports during each shift
• Communicate critical updates and ongoing concerns to the Director of Crisis Management
• Identify patterns or trends in after-hours crises and escalate concerns early
• Support continuity of care and communication between after-hours and daytime leadership

Cross-Coverage & Team Support

• Provide coverage for staffing coordination and crisis response as needed across the rotation
• Work closely with the Crisis Management Team and leadership to ensure aligned responses
• Support a team-based approach to both staffing and crisis management
• Communicate effectively with team leads, supervisors, managers, and employees regarding staffing needs
• Ensure confidentiality and integrity of employee information

Qualifications and Requirements

• Strong ability to stay calm and organized in high-pressure situations
• Experience in crisis intervention, de-escalation, or frontline support work
• Strong communication and decision-making skills
• Ability to manage multiple priorities (staffing + crisis support simultaneously)
• High level of professionalism, discretion, and confidentiality
• Experience with scheduling, staffing coordination, or workforce management is an asset

Shift work and must be available overnights.

Hybrid Position with a mix of working from home and in office.

At BBI, we value structure, teamwork, and operational excellence. This position plays a vital role in ensuring our programs remain fully staffed and running smoothly, directly impacting the quality of care provided to youth and families we serve.

If you are organized, dependable, and thrive in a structured, fast-paced environment, we encourage you to apply.

What We Offer:

You will receive a comprehensive compensation package that includes an industry competitive hourly rate, ten vacation days and more, including:

• Paid mileage
• Paid sick days for FT and PT
• Full benefits and pension/pension matching
• Employee and Family Assistance Program (EFAP)
• Training and career advancement
• Casual Dress

Salary: From $22 - 28 per hour (based on experience)

If you are interested in joining a team committed to making a difference in the lives of youth and families, we want to hear from you. Are you interested in learning more about who we are and what we do? Visit our company website at https://beyondbehaviouralintervention.ca/