Posted 12 days ago
BDC REPRESENTATIVE
@ Mercedes-Benz Country Hills
Calgary, Alberta
SIGNALS
Overview
Mercedes-Benz Country Hills is hiring a full-time BDC Representative to manage guest inquiries, coordinate appointments with sales staff and Brand Specialists, and support vehicle deliveries and follow-up. The role involves phone, email and text communication plus CRM record keeping. Applicants must complete a short video submission as part of recruitment.
Responsibilities:
- Respond to customer inquiries by phone, email, text and online platforms
- Arrange and confirm appointments with sales team and Brand Specialists
- Maintain customer records and follow-up activities in CRM
- Coordinate vehicle delivery preparations and orientations
- Support inventory administration and delivery documentation
Requirements summary:
- High school diploma or equivalent
- Excellent verbal and written English
- Strong customer service and relationship-building skills
- Comfort using CRM and Microsoft Office
- Experience in BDC, automotive, sales or luxury retail is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mercedes-Benz Country Hills
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Join the team at Mercedes-Benz Country Hills, where luxury, professionalism, and exceptional guest service are at the core of everything we do. We are currently seeking a Full-Time BDC Representative to support our growing dealership and help deliver an outstanding experience to every guest who connects with our brand.
In this role, you will serve as an important link between our guests and dealership team, managing inquiries, coordinating appointments, and guiding customers through various stages of their ownership journey. From helping guests connect with the right Brand Specialist to supporting vehicle deliveries and follow-up communications, you will play a key role in building lasting relationships and ensuring a seamless customer experience.
This position is well suited for an organized, customer-focused professional who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering a premium level of service.
As part of the recruitment process, selected applicants will be invited to complete a short video submission.
Benefits
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We appreciate the interest of everyone who applies; however, only applicants selected for an interview will be contacted.
Thank you for considering a career with Mercedes-Benz Country Hills. We look forward to hearing from you.
APPLY NOW
Apply with Indeed
In this role, you will serve as an important link between our guests and dealership team, managing inquiries, coordinating appointments, and guiding customers through various stages of their ownership journey. From helping guests connect with the right Brand Specialist to supporting vehicle deliveries and follow-up communications, you will play a key role in building lasting relationships and ensuring a seamless customer experience.
This position is well suited for an organized, customer-focused professional who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering a premium level of service.
As part of the recruitment process, selected applicants will be invited to complete a short video submission.
Benefits
- Career growth opportunities with a company that values internal development and promotion
- Comprehensive health and dental benefits
- RRSP matching program
- Structured onboarding and ongoing training programs
- Modern and progressive work environment
- Employee and family discounts
- Supportive leadership team committed to your success
- Established customer base and strong community reputation
- Proudly part of the McManes Automotive Group
- Respond to customer inquiries through phone, email, text messaging, and online platforms in a professional and timely manner.
- Arrange and confirm appointments while coordinating schedules with the sales team and Brand Specialists.
- Assist guests by providing information regarding vehicle models, dealership services, and promotional offerings.
- Create positive customer relationships through consistent communication and attentive service.
- Maintain accurate records of customer interactions, notes, and follow-up activities within the CRM system.
- Conduct pre-sale and post-sale follow-up communications to enhance the guest experience and identify future opportunities.
- Coordinate vehicle delivery preparations to ensure every detail is completed prior to customer pickup.
- Deliver personalized vehicle orientations, helping guests understand vehicle features, technology, and ownership resources.
- Support vehicle inventory administration, order tracking, and delivery documentation as required.
- Help ensure a smooth transition from first contact through vehicle delivery and ongoing ownership support.
- Participate in team meetings, coaching sessions, and professional development initiatives.
- Carry out additional responsibilities as assigned.
- High school diploma or equivalent education.
- Excellent verbal and written English communication skills.
- Strong customer service and relationship-building abilities.
- Positive, professional, and customer-focused attitude.
- Strong communication skills, including confidence speaking with customers by phone.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Well-developed organizational and time management skills.
- Self-motivated with the ability to work independently and collaboratively.
- Comfortable using CRM platforms and Microsoft Office applications, including Outlook, Excel, and Word.
- Previous experience in a BDC, automotive, sales, customer service, hospitality, or luxury retail environment is considered an asset.
- Commitment to delivering a first-class guest experience that reflects premium brand standards.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We appreciate the interest of everyone who applies; however, only applicants selected for an interview will be contacted.
Thank you for considering a career with Mercedes-Benz Country Hills. We look forward to hearing from you.
APPLY NOW
Apply with Indeed
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