Bilingual Accounts Receivable (French/English)

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Accounts Receivable Representative

Location: Markham, ON
Work Arrangement: Hybrid (2 days in office weekly)

Join our team as an Accounts Receivable Representative, where you'll play a key role in managing customer accounts, resolving payment issues, and helping maintain healthy cash flow. We're looking for a proactive, detail-oriented professional who enjoys building positive customer relationships while achieving collection goals.

• Manage and collect outstanding customer accounts and overdue invoices.
• Monitor aging reports and follow up on delinquent accounts via phone, email, and written correspondence.
• Negotiate payment arrangements and secure timely resolutions.
• Reconcile accounts, investigate discrepancies, and resolve billing or pricing issues.
• Partner with internal teams to address account and processing concerns.
• Maintain accurate collection records and account notes.
• Prepare regular and ad hoc reporting on collection activities and results.
• Meet monthly collection targets and performance objectives.
• Support additional projects and responsibilities as assigned.

Qualifications

• Bilingual, fluent in French and English.
• 3+ years of collections, accounts receivable, or customer service experience.
• Strong proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
• Excellent organizational and time-management skills with the ability to prioritize in a fast-paced environment.
• Strong analytical and problem-solving abilities with a high attention to detail.
• Exceptional communication and relationship-building skills.
• Customer-focused mindset with the ability to navigate difficult conversations professionally.
• Collaborative team player who thrives in a dynamic, open-office environment.
• Sense of urgency and commitment to delivering results.

Why Join Us?

• Hybrid work environment
• Collaborative and supportive team culture
• Opportunity to make a direct impact on business performance
• Growth and development opportunities

If you're a motivated professional who enjoys problem-solving, building customer relationships, and driving results, we'd love to hear from you.

#LI-LR1

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.