Posted 24 days ago
Bilingual Call Centre Team Lead
@ emergiTEL Inc.
Vancouver, British Columbia
Overview
emergiTEL is hiring a bilingual Team Lead on a four-month contract starting November 16, 2026, to manage 10 to 12 call centre agents supporting patient enquiries. The work is fully remote with no geographic restrictions, with 40 hours per week and paid training from 9:30 a.m. to 6:00 p.m. Eastern Time, then a 10:30 a.m. to 7:00 p.m. shift. Pay is hourly and to be discussed with the recruiter.
Responsibilities:
- Lead and support 10 to 12 agents
- Manage task queues and allocate work
- Monitor performance and provide coaching
- Support escalated calls
- Run reports and handle administration
Requirements summary:
- Full professional fluency in English and French
- Experience managing call centre agents
- Practical task queue management experience
- Strong communication and administrative skills
- Availability for training and 10:30 a.m. to 7:00 p.m. shift
Tools & skills
Source and dates
Source type not verified · cats
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
emergiTEL Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Reliability in Recruitment
Full company description
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations. emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios. emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value. We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement. The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients. Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect. By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.
- LinkedIn followers
- 42,292
- People associated on LinkedIn
- 53
- Reported office locations
- 100 King St W, 2550, Toronto, Ontario M5X 1A9, CA
- 2010 Valley View Ln, Farmers Branch, Texas 75234, US
- 10124 Sheikh Zayed Rd, Trade Centre, Dubai, UAE, AE
- VISISTA, 4th Floor, Lumbini Ave, Plot #63, Hyderabad, Telangana 500032, IN
- Other recorded names
- emergiTEL
- Specialties
- Staffing
- Consulting
- Outsourcing
- Training
- Executive Search
- and Head Hunting
- Profile identifies a recruitment agency
- Yes
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2006 |
| Specialties | StaffingConsultingOutsourcingTrainingExecutive Searchand Head Hunting |
| Open jobs on Jobsy | 74 |
| View page |
emergiTEL | Confidential temporary opportunity | English and French
emergiTEL is recruiting a bilingual Team Lead or Supervisor to manage approximately 10 to 12 call centre agents supporting patient enquiries. The role combines task queue management, agent performance management, escalation support and administration.
Start and term: November 16, 2026; four months; 40 hours per week, with a possible extension.
Location: Fully remote, with no geographic restrictions. Equipment is required, with setup and delivery arrangements to be coordinated before starting.
Paid training: Approximately four to five weeks, 9:30 a.m. to 6:00 p.m. Eastern Time, plus approximately two hours on the telephony system and reporting.
Shift after training: 10:30 a.m. to 7:00 p.m. Eastern Time.
Compensation: Hourly pay to be discussed with your emergiTEL recruiter.
What you will do
- Lead and support 10 to 12 agents, setting clear priorities and performance expectations.
- Manage task queues, allocate work and follow up on outstanding activity.
- Monitor agent performance, provide coaching and follow through on improvement actions.
- Support escalated calls and involve the Manager where needed.
- Use the telephony system and run reports to monitor team activity.
- Communicate operational updates and complete day-to-day administration.
- Reinforce the service boundaries: agents provide approved product information and do not offer clinical support or recommend products.
What you will bring
- Full professional fluency in English and French, assessed through a live conversation.
- Experience managing call centre agents, with direct responsibility for performance management.
- Practical task queue management and examples of effective coaching and follow-through.
- Highly effective communication, strong administrative skills and attention to detail.
- Availability for the training schedule and the required 10:30 a.m. to 7:00 p.m. shift.
Interview process
Typically one interview, with a French-language assessment during the interview or a short follow-up call. This opportunity is confidential; please discuss it directly with your emergiTEL recruiter.Journal
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