Posted 7 days ago
Bilingual Customer Experience Specialist - Full Time
@ Air Canada
Québec, Quebec
Overview
Air Canada is hiring a bilingual Customer Experience Specialist for full-time, on-site work at the Quebec City airport. The role covers passenger check-in, boarding passes, pre-boarding assistance and wheelchair assistance for passengers with reduced mobility. It involves rotating shifts over a 24-hour period, including weekends and holidays, and a 5 to 7 week paid training program. The starting pay is $19.88 per hour.
Pay:
$19.88 an hour
Responsibilities:
- Conduct passenger check-in and issue boarding passes
- Assist pre-boarding passengers with flight schedules and routes
- Assist customers requiring special assistance to gates or baggage claims
- Move actively throughout the airport to attend to the assigned work area
Requirements summary:
- Fluent English and French
- Previous customer service experience with strong interpersonal skills
- Availability to work rotating 24-hour shifts, including weekends and holidays
- Ability to stand and walk for long periods and provide wheelchair assistance
- Ability to obtain and maintain transportation security clearance
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-01
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
| Languages | English, French |
| Licences & certifications | Transportation security clearance |
| Security clearance | Other clearance |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Air Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Let your career take flight! Laissez votre carrière prendre son envol!
Full company description
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic. ** Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
- LinkedIn followers
- 737,507
- People associated on LinkedIn
- 23,902
- Reported office locations
- 7373 Cote Vertu, Saint Laurent in Montreal, Quebec H4S 1Z3, CA
- 6301 Silver Dart Dr, Mississauga, ON L5P 1B2, CA
- 7373 Boulevard de la Cote-Vertu, Montreal, QC H4S 1Z3, CA
- 6001 Grant McConachie Way, Richmond, BC V7B 1K3, CA
- Business categories
- Transportation
- Aerospace
- Travel
- Other recorded names
- Air Canada
- Specialties
- Airline
- transportation
- travel
- and cargo
- Profile identifies a recruitment agency
- No
- Reported total investment
- 6,696,380,761
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 10,001+ employees |
| Headquarters | Saint Laurent in Montreal, Quebec |
| Organization type | Public Company |
| Year founded | 1937 |
| Specialties | Airlinetransportationtraveland cargo |
| Open jobs on Jobsy | 152 |
| View page |
Location: Québec, QC, Canada (On-site)
Starting Salary: $19.88/hour
Branch: Airports Canada & CX Strategy
Category: Unionized (UNIFOR)
Job type: Full-Time
The opportunity
Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by customers at the airport through each touch point of their journey.
If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.
What your day-to-day looks like:
As a Customer Experience Specialist at the Quebec City airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:
- Conduct passenger check-in, and prepare and issue boarding passes
- Assist pre-boarding passengers and provide information on flight schedules and routes
- Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
- Active movement throughout the airport to attend to the assigned work area
Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential.
Qualifications
Skills and experience required
- Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
- Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
- Ability to walk long distances and stand for long periods
- Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
- The ability to work within strict timelines in order to maintain on-time performance
- Ability to adhere to Air Canada’s attendance and grooming standards
- Previous customer service experience with strong interpersonal skills
- Excellent communication and teamwork skills
- Strong ability to solve problems and find solutions, in line with the guidelines and policies
- Safety and security conscious
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
Linguistic Requirements
Candidate must speak English and French fluently. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.
Let your career take flight
Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.
Diversity and inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted
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