Posted 3 months ago
Bilingual Insurance Tracking Specialist
@ SCI Lease Corp
Markham, Ontario
Overview
SCI Lease Corp is hiring a bilingual Insurance Tracking Specialist to keep customer lease accounts compliant with auto insurance requirements. The role involves contacting customers, insurers and brokers, logging follow-ups, and issuing demand letters for delinquent accounts. The salary is $50,000 to $55,000 CAD and the job reports to the Team Lead, Insurance.
Responsibilities:
- Identify and resolve missing or non-compliant insurance policies
- Contact customers, insurers and brokers for updated policies
- Log case activity and follow-ups in the platform
- Prepare demand letters and escalation notices for delinquent accounts
- Coordinate with third-party insurance tracking agents
Requirements summary:
- Excellent bilingual French and English communication
- At least 1 year in a customer-facing role
- Proficiency in Microsoft Word, Excel and PDF tools
- Post-secondary education or equivalent experience
- Automotive, finance or insurance claims experience an asset
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-08-10
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SCI Lease Corp
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We don’t wait for the future of leasing; we build it.
Full company description
We’re not just keeping pace with change — we’re driving it. SCI Lease Corp is an independent, Canadian-based leader in automotive leasing. Our Premier Leasing Program enables manufacturers to offer competitive lease solutions through their dealer networks, powered by a fully digital, end-to-end process.
- LinkedIn followers
- 3,539
- People associated on LinkedIn
- 72
- Reported office locations
- 675 Cochrane Drive, North Tower, 4th Floor, Markham, Ontario L3R 0B8, CA
- Business categories
- Finance
- Financial Services
- Other recorded names
- SCI Lease Corp
- taq | SCI Lease Corp.
- Specialties
- Automotive and Leasing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We’re not just keeping pace with change — we’re driving it. SCI Lease Corp is an independent, Canadian-based leader in automotive leasing. Our Premier Leasing Program enables manufacturers to offer competitive lease solutions through their dealer networks, powered by a fully digital, end-to-end process.
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 11-50 employees |
| Headquarters | Markham, Ontario |
| Organization type | Privately Held |
| Year founded | 2015 |
| Specialties | Automotive and Leasing |
| Open jobs on Jobsy | 2 |
| View page |
We’re looking for detail-oriented, solutions-driven individual to join our team as a Bilingual Insurance Tracking Specialist. In this role your key focus would be managing customer accounts to ensure insurance policies and any other insurance deficiencies are promptly brought into compliance.
RESPONSIBILITIES
- Stay up-to date on SCI’s auto insurance compliance requirements
- Identify missing or non-compliant aspects in customers’ insurance policies
- Reach out to customers, insurance companies and/or brokers to obtain updated insurance policies
- Log all activities and follow-ups pertaining to each case in SCI’s lease/customer management platform
- Use judgment to determine priority of cases and work them accordingly
- Work with our third-party insurance tracking agents and their system to maintain an accurate and up-to-date portfolio
- Respond to customer queries regarding insurance policy requirements and changes
- Review changes to insurance policies and escalate as required
- Perform administrative tasks required to resolve cases
- Prepare and issue customer correspondence regarding delinquent insurance accounts such as demand letters, and escalation notices
- Always aim for customer satisfaction
- Other duties as assigned
BEHAVIOURAL
- Solution driven with a view to meeting business needs
- Proactive problem solver with a mind for quality and efficiency
- Friendly individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Solid team player who can also work independently
- Persistent and persuasive
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Open minded and able to adapt to change
QUALIFICATIONS
SKILLS REQUIRED
- Bilingual: excellent oral and written communication skills in French and English
- Detail oriented, organized, flexible and able to multi-task
- Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer
- Excellent grasp of phone and email etiquette
- Strong customer service skills
EXPERIENCE
- Minimum 1 year experience in a customer facing role
- Previous experience in Automotive or Finance industry an asset
- Previous experience in handling insurance claims an asset
EDUCATION
- Post-secondary education or equivalent work experience
REPORTING TO: Team Lead, Insurance
SALARY: $50,000 - $55,000 CAD
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
AI Use Disclosure: Please note AI tools may be used in the hiring process.
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