Posted 2 months ago
Bilingual Program Administration / Customer Service Representative
@ CMG Marketing
Toronto, Ontario
Overview
CMG Marketing is hiring a full-time, in-office bilingual Program Administration and Customer Service Representative at its Don Mills office. The role handles program administration, data tracking and reporting, and customer inquiries by phone and email. Candidates need English and French, two or more years of experience, and a related diploma.
Responsibilities:
- Assurer l'administration quotidienne des programmes, incluant saisie et suivi des données
- Répondre aux demandes et plaintes des clients par téléphone et courriel
- Gérer et suivre les échéanciers des programmes
- Collaborer avec les clients et l'équipe pour atteindre les objectifs
- Maintenir à jour les dossiers, documents et bases de données
Requirements summary:
- Bilingue à l'écrit et à l'oral en anglais et en français
- 2 ans et plus d'expérience en administration de programmes ou service à la clientèle
- Diplôme connexe
- Excellentes communications verbales et écrites
- Maîtrise de Microsoft Excel et PowerPoint
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-08-31
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CMG Marketing
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- LinkedIn followers
- 161
- People associated on LinkedIn
- 11
- Reported office locations
- 460 Bute Rd, Hopwood, Pennsylvania 15445-0000, US
- Other recorded names
- CMG Marketing
- Cmg Marketing
- Profile identifies a recruitment agency
- No
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 2-10 employees |
| Headquarters | Hopwood, Pennsylvania |
| Open jobs on Jobsy | 6 |
| View page |
CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position. Bilingual language requirement - English and French.
Responsibilities
- Assist in the day-to-day administration of programs, including data entry, tracking, and reporting
- Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)
- Manage and monitor program schedules, ensuring timely execution and delivery of all program components
- Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met
- Support the development and implementation of programs, including all administration and reporting
- Maintain accurate and up-to-date program files, records, and databases
- Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness
- Bilingual - written/language skills in both English and French
- 2+ years of experience in program administration or customer service/Office environment
- Related Diploma
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members
- Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
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