Posted last month
Bilingual Senior / Level 2 IT Service Desk Analyst
@ Symbiotic Digital
Ontario
Overview
Symbiotic Digital is hiring a bilingual Senior / Level 2 IT Service Desk Analyst on a long-term contract in Ottawa, ON, to support a large public sector enterprise environment. The role provides advanced Tier 2 technical support, resolves complex end-user issues across desktop, Microsoft 365 and mobility systems, and manages accounts in Active Directory and Entra ID. Fluent French and English, an active Government of Canada Secret clearance and specified certifications and experience are required.
Responsibilities:
- Tier 2 help desk and remote deskside support
- Triage and resolve incidents in ITSM platforms
- Microsoft 365, Outlook and Teams troubleshooting
- Manage accounts and permissions in Active Directory and Entra ID
- Provision and troubleshoot mobile devices and MDM
Requirements summary:
- 12 months IT service desk experience in last 2 years, or a 2-year IT diploma
- 12 months email and Microsoft Office/M365 support in last 3 years
- Two specified support tools in last 3 years
- CompTIA A+, ITIL 4 Foundation or Microsoft Office Specialist
- Active Government of Canada Secret clearance
- Fluent English and French, verbal and written
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | CompTIA A+, ITIL 4 Foundation, Microsoft Office Specialist |
| Education | College diploma (preferred) |
| Fields of study | Computer Science, Information Technology |
| Security clearance | Secret |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Symbiotic Digital
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We provide the ‘Bright Minds’ that produce ‘Proven Results.’ Leverage the Top 2% in their field to enhance your team.
Full company description
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. What We Do: We provide access to the IT Experts and Recruitment Solutions needed to help customers achieve their "Digital Transformation' goals." We serve customers in two ways, we provide: 1) Digital Experts: Bright Minds That Produce Proven Results o Symbiotic Digital utilizes a business system that enables us to provide the Expert Technical staff needed to solve challenging Business and IT problems. We provide the ‘Bright Minds’ that produce ‘Proven Results.’ o We are an extension of our client’s IT & Business contractor capability providing our services as needed as a preferred Vendor or Vendor of Record. 2) Recruitment: Find The Right People You Need o Symbiotic Digital uses proven recruitment processes to help companies find the key staff required to grow their businesses. Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. Proven Experts equals Guaranteed Results. Project success is critical; Our sharp, qualified, experienced and able Expert consultants save our Customers money, time, and contribute to a peak performing project team. We are a 100% Indigenous owned and operated business.
- LinkedIn followers
- 1,244
- People associated on LinkedIn
- 5
- Reported office locations
- 1075 North Service Road W., Suite 100, Oakville, Ontario L6M 2G2, CA
- Other recorded names
- Symbiotic Digital
- Profile identifies a recruitment agency
- Yes
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. What We Do: We provide access to the IT Experts and Recruitment Solutions needed to help customers achieve their "Digital Transformation' goals." We serve customers in two ways, we provide: 1) Digital Experts: Bright Minds That Produce Proven Results o Symbiotic Digital…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 2-10 employees |
| Headquarters | Oakville, Ontario |
| Organization type | Privately Held |
| Year founded | 1998 |
| Open jobs on Jobsy | 59 |
| View page |
Position: Bilingual Senior / Level 2 IT Service Desk Analyst
Location: Ottawa, ON
Job ID#: 01B68-25-0519
Duration: Long term
Role Overview
We are seeking an experienced Bilingual Senior / Level 2 IT Service Desk Analyst to support a large-scale public sector enterprise environment. The successful consultant will provide advanced technical support, resolve complex end-user issues, and deliver excellent customer service across a diverse technology environment.
This role requires strong troubleshooting expertise across desktop systems, Microsoft 365 technologies, enterprise applications, mobility solutions, and collaboration platforms. The ideal candidate is bilingual in French and English and thrives in a fast-paced service desk environment supporting a broad user community.
Key Responsibilities
- Provide Tier 2 technical service desk and remote deskside support to end users across corporate desktop environments and enterprise business applications.
- Triage, resolve, document, and escalate incidents, service requests, and problems using enterprise ITSM ticketing platforms.
- Provide advanced troubleshooting support for Microsoft 365 applications, Outlook, Exchange Online, Teams, and office productivity software.
- Perform remote diagnosis and issue resolution using remote assistance and endpoint management tools.
- Manage user accounts, access permissions, security groups, and mailboxes within Active Directory and Microsoft Entra ID environments.
- Configure, troubleshoot, and provision corporate mobile devices and mobile device management solutions.
- Provide meeting and boardroom support for collaboration and video conferencing technologies.
- Troubleshoot endpoint connectivity issues, VPN access, multi-factor authentication (MFA), and digital certificate-related incidents.
Mandatory Requirements
IT Support Experience
- Minimum of twelve (12) months of experience completed within the last two (2) years providing IT Service Desk support to end users resolving incidents related to corporate desktop environments or business applications;
OR
- Completed post-secondary diploma or degree (minimum two years) in Computer Science, Information Technology, or a related discipline.
Email & Microsoft Office / M365 Support
- Minimum of twelve (12) months of experience completed within the last three (3) years providing IT Service Desk support resolving incidents related to email and Microsoft Office / Microsoft 365 applications.
Core Tooling & Specialized Capabilities
Candidates must demonstrate experience with at least two (2) of the following within the last three (3) years:
- Automated Call Distribution (ACD) telephony systems.
- ITSM ticketing platforms.
- Remote control and remote support tools.
- Mobile computing device support (iOS and Android).
- Video conferencing technologies and collaboration platforms.
- One of the following certifications:
- CompTIA A+
- ITIL 4 Foundation
- Microsoft Office Specialist
References
- Ability to provide one (1) verifiable supervisor or client reference validating at least four (4) months of IT Service Desk support experience within the last five (5) years.
Security Clearance & Language Requirements
- Active Government of Canada Secret Security Clearance.
- Fluent verbal and written communication skills in both English and French.
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide:
- Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
- Recruitment: Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume to: [email protected]
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
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