Posted 12 days ago
Business Analyst II (Learning Specialist)
@ TELUS
Montréal, Quebec
Overview
TELUS is hiring a Business Analyst II (Learning Specialist) for a remote role focused on healthcare clinic workstreams. The work involves analysing clinic processes, designing and delivering training, and supporting clinic users through change. Bilingual French and English is required, along with strong autonomy and remote collaboration skills.
Responsibilities:
- Analyser les flux de travail des cliniques
- Concevoir des parcours et du matériel de formation
- Offrir de la formation virtuelle aux utilisateurs
- Accompagner les utilisateurs dans la gestion du changement
Requirements summary:
- Bilinguisme français et anglais requis
- Solides capacités d'analyse et de résolution de problèmes
- Expérience en conception de formation
- Diplôme universitaire ou expérience équivalente
- Maîtrise de Salesforce et Google Suite
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TELUS
| Field | Value |
|---|---|
| Headquarters | Vancouver |
| Open jobs on Jobsy | 146 |
Description
Required knowledge, skills and abilities
Communication and Interpersonal Skills
Bilingualism required (French, English)
Excellent verbal and written communication, facilitation, and interpersonal skills
Ability to empathize to identify client needs and adapt to diverse client bases
Positively manage change with clinic users
Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals
Business Analysis and Healthcare Expertise
In-depth knowledge of clinic work streams and consulting approach capability
Strong analytical mind, ability to synthesize, and decision-making skills
Excellent complex problem-solving ability
Qualifications
Training and Pedagogy Expertise
Ability to write clear, concise and effective training Docs
Proficiency in technological tools for the design and delivery of virtual training
Ability to design learning paths and evaluate knowledge transfer
Organization and Work Mode (Remote Work)
Strong autonomy, personal discipline, and ability to work without direct supervision
Proficiency in virtual collaboration and remote project management tools (e.g., Google Meet, Webex)
Ability to manage changing priorities with great attention to detail
Excellent time management and adherence to deadlines in a decentralized environment
Tools and Training
Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)
University degree in a related field or equivalent experience
Knowledge of Salesforce, Inspire planner, Google Suite and other platforms
Great-to-haves
Experience in nursing, healthcare management or project management
Certification or concrete experience in instructional design
Experience with healthcare software applications and use of a certified EMR
Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
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