Posted 6 months ago
Business Process Transformation Specialist
@ Momentum Financial Services Group
Toronto, Ontario
Overview
Momentum Financial Services Group is hiring a Business Process Transformation Specialist to support initiatives that improve operational efficiency, streamline workflows and enhance business performance. The work involves process analysis, stakeholder workshops, documentation of SOPs and process maps, performance tracking and change adoption, with hybrid work and a stated salary of C$75,000 to C$85,000.
Responsibilities:
- Analyze current-state processes to find inefficiencies and bottlenecks
- Coordinate interviews and support kaizen workshops with stakeholders
- Document workflows, SOPs and process maps
- Define and track key process performance metrics
- Partner with change management teams on process adoption
Requirements summary:
- Bachelor's degree in business, operations management or related field
- 2–3 years in operations or process improvement roles
- Strong analytical and problem-solving skills
- Lean Six Sigma or similar methodology exposure is an asset
- Experience with RPA platforms such as UiPath or Blue Prism is a plus
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-05-20
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Business operations |
| Experience | 2+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Operations Management |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Momentum Financial Services Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Momentum Financial Services Group (MFSG), we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart, Canada’s largest non-bank branch network, and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it. At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people. ---- À Momentum Financial Services Group (MFSG), nous aidons les gens à aller de l’avant en repensant l’accès à l’argent pour les personnes qui en ont besoin le plus. Notre équipe, riche de plus de 40 ans d’expérience, est à l’origine de Money Mart, le plus grand réseau de succursales non bancaires au Canada, chef de file en solutions financières pour les collectivités mal desservies. Prêts à court terme, transferts d’argent, cartes prépayées : nous proposons les produits, la technologie et les opérations qui permettent à plus d’un million de clients par an de disposer des fonds dont ils ont besoin, au bon moment. Les équipes et services de MFSG œuvrent de concert à créer quelque chose qui les dépasse : des solutions sans entraves grâce auxquelles les gens ont accès à des fonds qu’ils n’obtiendraient peut-être pas ailleurs. Qu’il s’agisse de résoudre des problèmes, de développer des systèmes ou de mettre au point des stratégies, votre travail aide concrètement de vraies personnes.
- LinkedIn followers
- 35,237
- People associated on LinkedIn
- 2,053
- Reported office locations
- 20 Toronto St, Toronto, Ontario M5C 2B8, CA
- Hyderabad, IN
- Business categories
- Finance
- Financial Services
- Credit
- Other recorded names
- Momentum Financial Services Group
- Money Mart - Quebec
- MFSG Technologies (India) Private Limited
- Specialties
- Financial Services
- Western Union
- Personal Lending
- Small Business Lending
- Check Cashing
- Technology Driven Financial Services
- and Foreign Currency
- Profile identifies a recruitment agency
- No
- Reported total investment
- 479,295,372
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Momentum Financial Services Group (MFSG), we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart, Canada’s largest non-bank branch network, and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Financial ServicesWestern UnionPersonal LendingSmall Business LendingCheck CashingTechnology Driven Financial Servicesand Foreign Currency |
| Open jobs on Jobsy | 20 |
| View page |
Who We Are
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.
From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.
We’ve Got You Covered
Compensation Philosophy: We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.
Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.
Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.
Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.
Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.
Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.
The Job: Specialist, Business Process Transformation
We’re looking for a Specialist, Business Process Transformation to support initiatives that improve operational efficiency, streamline workflows, and enhance business performance. This role will work closely with cross-functional teams to analyze processes, identify opportunities for improvement, and contribute to the implementation of scalable solutions.
What You’ll Do
Process Analysis & Improvement
- Support current-state analysis to identify inefficiencies, bottlenecks, and improvement opportunities
- Assist in applying process improvement methodologies such as Lean Six Sigma
- Contribute to designing and implementing optimized workflows
Stakeholder Engagement & Facilitation
- Coordinate interviews and support workshops (e.g., kaizen sessions) to gather insights from stakeholders
- Collaborate with business teams to understand operational challenges and requirements
Documentation & Process Design
- Document workflows, standard operating procedures (SOPs), and process maps
- Support the development and rollout of new or improved processes
Performance Tracking & Continuous Improvement
- Define and track key metrics to monitor process performance
- Support continuous improvement initiatives through data analysis and reporting
Change Management & Adoption
- Partner with Enterprise Change Management teams to support adoption of new processes
- Help ensure successful implementation and sustained usage of process improvements
Research & Innovation
- Stay informed on emerging trends, tools, and technologies in process optimization and automation
- Support exploration of tools such as RPA to enhance efficiency
What You’ll Bring to the Table
- Strong analytical and problem-solving skills with attention to detail
- Ability to interpret data and identify actionable insights
- Effective communication skills and ability to collaborate across teams
- Curiosity and willingness to learn and take on new challenges
- Understanding of process improvement concepts and methodologies
- Ability to manage multiple priorities in a fast-paced environment
Education + Experience
- Bachelor’s degree in Business, Operations Management, or a related field
- 2–3 years of experience in operations or process improvement roles
- Experience supporting process improvement initiatives that drive efficiency and business outcomes
- Exposure to Lean Six Sigma or similar methodologies is an asset
- Familiarity with process mapping and value-stream analysis
- Experience with data analysis tools and RPA platforms (e.g., UiPath, Blue Prism) is a plus
Ready to lead
If you’re passionate about improving processes, solving operational challenges, and driving meaningful change, this is an opportunity to grow your impact within a dynamic organization.
Committed to Equal Opportunity:
MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.
Please note:
The salary range for this position is between C$75000 to C$85000.
#SJ
About MFSG – Our Commitment to Responsible Innovation
At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.
This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.
We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.
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