Posted 7 days ago
Call Attendant
@ CannAmm
Overview
CannAmm is hiring a Call Attendant on a 10-month contract to book occupational health appointments by phone and web requests. The role is full-time at 37.5 hours per week with rotating evening, Saturday and holiday shifts, and is remote with optional on-site training.
Responsibilities:
- Handle inbound and outbound booking calls for occupational testing
- Action web booking requests promptly
- Troubleshoot problem bookings and escalate priority issues
- Document call information per standard operating procedures
- Communicate professionally with clients and internal teams
Requirements summary:
- High school diploma
- Flexible availability for evening, weekend and holiday hours
- Proficiency with Cantrak and computer/data entry
- Strong English oral and written communication
- Bilingual French an asset
Tools & skills
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 37.5 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CannAmm
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
When results matter.
Full company description
CannAmm Occupational Testing Services (CannAmm) began as an upstart occupational testing firm set on revolutionizing the industry by providing top-tier quality and service. Built on a philosophy of "getting it done right, fast", CannAmm has grown to be Canada's most trusted provider of occupational testing results, and a valued advisor to our clients on how to establish and manage testing programs that help achieve their workplace safety goals, while also protecting the privacy and human rights of their most valued resource: their people. CannAmm's service offering spans the full range of the Occupational Testing Services spectrum; we are Canada's one-stop shop for safety-sensitive organizations looking to reduce the risks to their employees' health and safety due to drugs and alcohol by providing services in: • Effective policy development and support • Awareness training for supervisors and staff • Specimen collection or health assessment • Medical Review Officer (MRO) services • Result reporting through our secure on-line administrators' portal • Substance abuse assessments and return-to-work programs CannAmm provides reliable and timely service using gold-standard practices to ensure that our clients are always receiving trusted results. That's why a large percentage of Canada's leading contractors, energy companies, mines, site owners, transportation companies, industrial manufacturers and other safety-sensitive organizations choose CannAmm.
- LinkedIn followers
- 1,396
- People associated on LinkedIn
- 114
- Reported office locations
- Suite 200, 9636-51 Avenue, Edmonton, Alberta T6E 6A5, CA
- Business categories
- Service Industry
- Health Care
- Other recorded names
- CannAmm
- CannAmm Occupational Testing Services
- Specialties
- Drug and Alcohol Testing
- Occupational Testing
- Return-To-Duty Services
- Supervisor Training
- Workplace Safety
- and Functional Fitness Evaluations
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
CannAmm Occupational Testing Services (CannAmm) began as an upstart occupational testing firm set on revolutionizing the industry by providing top-tier quality and service. Built on a philosophy of "getting it done right, fast", CannAmm has grown to be Canada's most trusted provider of occupational testing results, and a valued advisor to our clients on how to establish and manage testing programs that help…
| Field | Value |
|---|---|
| Industry | Public Safety |
| Company size | 51-200 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Drug and Alcohol TestingOccupational TestingReturn-To-Duty ServicesSupervisor TrainingWorkplace Safetyand Functional Fitness Evaluations |
| Open jobs on Jobsy | 11 |
| View page |
Job Title: Call Attendant
Where YOU work, makes a difference.
Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are you our next Call Attendant?
This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.
Status: Contract Full-Time (10 months)
Vacancy Type: Replacement
Number of Openings: 2
Hours: 37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDT
Discipline: Customer Care
Workstyle: Remote (may need to be on-site for training if needed - not mandatory)
Location: Ontario, Alberta, Manitoba, British Columbia or Nova Scotia
Internal Posting Deadline: Thursday, November 19, 2026
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
- Phone Booking
- Handle inbound/outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures. - Web Booking
- Action web booking requests promptly.
- Handle outbound calls to coordinate occupational testing
- Notate and document all call information according to standard operating procedures. - Trouble Shooting and problem solving
- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
- Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol. - Provide excellent Customer service and Professionalism
- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
- Maintain thorough knowledge of call center processes and adapt to changes required.
- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
- Maintain a low error rate.
- Reliable attendance and prompt arrival to scheduled shifts. - Other Duties as assigned by the Call Centre OPS Manager/Supervisor.
What YOU bring to the role:
- High School diploma
- Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
- Bilingualism is an asset.
- Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
- Excellent organizational, planning, and prioritizing skills.
- Computer/Data Entry knowledge
- Proficient with Cantrak
- Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
- Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
- Must work effectively and professionally under minimal supervision and exercise good judgment.
Working Conditions:
- Work from home
- May need to be on-site for training if located in Edmonton, AB or North Bay, ON
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
CannAmm is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the CannAmm hiring process.
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