Posted 17 days ago
Campus Store Manager
@ Follett Corporation
Fredericton, New Brunswick
Overview
Follett Corporation is hiring a Campus Store Manager in Canada to lead all store operations, drive sales, and manage the team. The role also builds campus and community relationships and oversees day-to-day store performance and financial metrics. Travel is minimal, under 10%.
Responsibilities:
- Execute operating plans, sales promotions and daily store operations
- Lead team recruitment, training, coaching and performance management
- Manage store financials, shrink budget and markdown approvals
- Build relationships with campus, faculty and community
- Ensure excellent customer service and store safety
Requirements summary:
- Bachelor's degree or equivalent
- 3-5 years of retail management or strong customer service experience
- General computer skills
- Strong financial acumen and analytical skills
- Academic retail experience is an asset
Tools & skills
Source and dates
Source type not verified · adp-myjobs
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Manages people | Yes |
| Travel | air: minimal · ground: minimal |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Follett Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
For more than 146 years, Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores, taking care of the critical details that make it easier for schools to run, teachers to teach, students to learn and fans to celebrate. A leading provider of education technology, services and physical and digital content, Follett currently works with 80,000 schools and operates more than 1,250 local campus stores and 1,600 virtual stores.
- LinkedIn followers
- 25,097
- People associated on LinkedIn
- 1,320
- Reported office locations
- 3 Westbrook Corporate Center, 200, Westchester, Illinois 60154, US
- 1340 Ridgeview Drive, McHenry, Illinois 60050, US
- 1433 Internationale Parkway, Woodridge, Illinois 60517, US
- 150 Executive Center, Greenville, South Carolina 29615, US
- 75 Sgt Wm B Terry Drive, Hingham, Massachusetts 02043, US
- 268 Summer Street, 502, Boston, Massachusetts 02210, US
- 2550 West Tyvola Road, 300, Charlotte, NC 28217, US
- 1120 U.S. Route 22 East, Bridgewater, NJ 08807, US
- 251 Mt. Olive Church Road, Commerce, GA 30599, US
- 501 S. Gladiolus Street, Momence, IL 60954, US
- 1160 Trademark Drive, 111, Reno, NV 89521, US
- 875 Greentree Road, 678, Pittsburgh, PA 15220, US
- 4805 S. Colony Blvd., 102, The Colony, TX 75056, US
- Business categories
- Training
- Higher Education
- E-Commerce
- Retail Technology
- Language Learning
- Education
- Retail
- Other Retail Shops
- Retail and wholesale
- Other recorded names
- Follett
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For more than 146 years, Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores, taking care of the critical details that make it easier for schools to run, teachers to teach, students to learn and fans to celebrate. A leading provider of education technology, services and physical and digital content, Follett currently works with 80,000 schools and operates more than 1,250 local…
| Field | Value |
|---|---|
| Industry | Education Administration Programs |
| Company size | 10,001+ employees |
| Headquarters | Westchester, Illinois |
| Organization type | Privately Held |
| Open jobs on Jobsy | 8 |
| View page |
Position Overview
As a Campus Store Manager - Canada, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.
Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.
Responsibilities
Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:
- Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
- Responsible for leading in-store course materials activities in collaboration with course materials leadership.
- Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
- Review and approve store markups, markdowns, and write-offs within company guidelines.
- Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.
Campus Relationships: Communicate and partner with the campus including:
- Facilitation of campus and/or community events.
- Day-to-day communication of store operational activities.
- Strategic Partnership Reviews.
- Ensure campus outreach and engagement.
- Bookstore Advisory Committees.
Talent Management: Responsible for full cycle talent management, including:
- Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
- Ensure effective performance management and maintain a culture of accountability.
- Recruit, train, coach, and develop all team members.
Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
- Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
- Answer routine inquiries and handle escalated complaints.
- Ensure the store is neat, clean, and orderly.
- May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.
Other duties as assigned to support general store operations.
- Bachelor's Degree or Equivalent.
- 3-5 years of retail management or strong customer service experience.
- General Computer Skills.
- Academic retail experience is a plus.
- Strong organizational, time management, and problem-solving skills.
- Vital customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
- Travel: minimal - less than 10%.
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