Posted 16 days ago
(CAN) Customer Service Desk Associate
@ WALMART CANADA
Bracebridge, Ontario
Overview
Walmart Canada is hiring a Customer Service Desk Associate in Bracebridge, Ontario, to handle refunds, returns and customer questions at the front end. The work includes processing returns, keeping tax-exempt records, checking returned merchandise and supporting store operations. The posting states a minimum pay rate starting at $18.10 and flexible shifts including evenings, weekends and holidays.
Responsibilities:
- Traiter les remboursements et les retours selon les procédures
- Aider les clients avec les échanges et les questions
- Tenir à jour les dossiers d'exemption de taxes de vente
- Envoyer la marchandise endommagée au service des réclamations
- Vérifier que les articles sont numérisés correctement
Requirements summary:
- Service à la clientèle amical et professionnel
- Disponibilité pour les quarts de soir, de fin de semaine et de jours fériés
- Capacité à travailler dans un environnement au rythme rapide
- Capacité à rester debout et à soulever jusqu'à 20 lb, occasionnellement 50 lb
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer low |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
WALMART CANADA
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Helping Canadians Save Money so they can Live Better
Full company description
Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada's extensive philanthropy program is focused on supporting Canadian families in need, and since 1994 Walmart Canada has raised and donated more than $750 million to Canadian charities. Additional information can be found at walmartcanada.ca and on Walmart Canada’s social media pages – Facebook, X, Instagram and LinkedIn.
- LinkedIn followers
- 582,647
- People associated on LinkedIn
- 19,875
- Reported office locations
- 1940 Argentia Rd, Mississauga, ON L5N 1P9, CA
- Other recorded names
- Walmart Canada
- Specialties
- Retail
- Corporate
- Health Care
- eCommerce
- Technology
- and Transportation and Logistics
- Profile identifies a recruitment agency
- No
Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada's extensive philanthropy program is…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Mississauga, ON |
| Organization type | Public Company |
| Specialties | RetailCorporateHealth CareeCommerceTechnologyand Transportation and Logistics |
| Open jobs on Jobsy | 506 |
| View page |
Position Summary...
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What you'll do...
Refunds and Returns
Follows Company procedures when processing refunds and returns and completes all required forms accurately.
Customer Service Desk Support
Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
Sales Tax and Records
Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.
Claims and Merchandise Handling
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Scanning and Accuracy
Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
Potential Challenges in This Role
High Task Volume in a Fast-Paced Environment
- Manages overnight hours effectively and planning accordingly to stay energized and focused.
- Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
- Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
- Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
- Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
Why You’ll Enjoy Working Here
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.
By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better.
The minimum rate of pay for this position starts from $18.10.
Le taux horaire minimum pour ce poste débute à 18.10.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
40 DEPOT DR RR7, BRACEBRIDGE, ON P1L 0H1, CanadaAre you currently a Walmart associate?
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
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