Case Managers- Temp-Full-Time-SW Calgary

Position Description & Qualifications

Position Summary:

As Serco strengthens its commitment to integrated employment services in Calgary Alberta, we are seeking a dedicated Case Manager to join our team. In this role, you will serve as the Job Seeker’s primary and consistent point of contact, guiding them through every stage of their employment journey. By building trusted relationships, co-creating actionable plans, and providing ongoing coaching and support, you will help clients overcome barriers and achieve sustainable employment outcomes. This position offers the opportunity to make a meaningful impact through personalized engagement, strategic planning, and proactive support that empowers Job Seekers to reach their goals.

As a Case Manager, you will play a central role in helping individuals develop confidence, overcome challenges, and achieve long-term employment success. Working as part of an integrated care team, you will collaborate closely with Service Navigators and community partners to ensure coordinated, client-focused services. Your efforts will drive sustainable outcomes by aligning resources, monitoring progress, and supporting Job Seekers through placement and sustainment.

Core Responsibilities:

As a Case Manager, you will:

• Serve as the Job Seeker’s main point of contact and trusted advisor.
• Conduct intake and assessment

• activities (ERA/DERA) in alignment with policy.
• Co-create, approve, and update individualized Action Plans in Compass.
• Provide regular, relationship-based check-ins to monitor progress and adjust strategies.
• Support Job Seeker self-advocacy, confidence, and decision-making.
• Identify when wraparound supports are needed and request navigation support.
• Introduce Service Navigators and facilitate warm handovers when appropriate.
• Coordinate referrals to align with Action Plan goals.
• Document case activity, decisions, and outcomes in Compass.
• Support Job Seekers through employment placement and one-year sustainment.
• Deliver services remotely using video conferencing, email, and phone when required.
• Engage and motivate job seekers effectively in virtual and in-person settings.
• Manage multiple priorities independently in a fast-paced environment.

Qualifications:

To succeed in this role, you will need:

• Bachelor’s degree in a relevant field such as Counseling, Psychology, Social Work, Human Resources, or related discipline.
• Post-secondary education in a related field considered an asset.
• Relevant tertiary education or equivalent experience in people-based case management, employment counselling, coaching, mentoring, rehabilitation, or a related human services field.
• 2–4 years of experience in case management, employment services, or a related field.
• Previous experience in employment counselling, job coaching, career development, or similar roles preferred.
• Strong understanding of the employment services landscape in Alberta and available resources for job seekers.
• Experience supporting individuals with disabilities and those facing complex barriers to employment – 2 years.
• Experience developing individualized Action Plans based on assessment results – 1 year.
• Experience coordinating referrals and Service Navigation across Employment Services and wraparound supports – 1 year.
• Experience with Compass or comparable client information systems for referral, tracking, and documentation – 1 year.
• Multilingual capacity and/or experience serving culturally diverse populations – 1 year.
• Training in accessibility standards and inclusive service delivery, including accommodations for individuals with disabilities – 1 year.
• Excellent communication skills (written and verbal) with the ability to engage diverse populations.
• Empathetic, client-centred approach to supporting job seekers from varied backgrounds.
• Proficiency in remote communication tools (video conferencing, email, phone).
• Strong computer skills, including Microsoft Office and database management systems.
• Familiarity with Compass or similar client information systems.
• Understanding of social services sectors and key local organizations supporting specialized populations.
• Ability to work effectively with Clients facing complex or multiple barriers to employment.
• Strong documentation, communication, and time-management skills within outcome-driven service environments.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].