Posted 25 days ago
Caseworker - 12-Month Contract
@ Cencora
Ontario
Overview
Cencora is hiring a Caseworker on a 12-month contract to support reimbursement processes for patient and provider support and pharma commercialization services in Canada through its Innomar Strategies business. The role covers coverage-related requests, benefits documentation, case records and follow-up with stakeholders. The posting states full-time work and requires at least two years of relevant experience.
Responsibilities:
- Assist reimbursement processes for coverage-related requests
- Coordinate benefits documentation and case follow-up
- Resolve routine reimbursement issues and documentation gaps
- Maintain accurate case records and system updates
- Monitor reimbursement trends and escalation indicators
Requirements summary:
- High school diploma/GED or equivalent experience
- 2+ years in reimbursement support, patient services or case coordination
- Certification in patient access or customer support preferred
- Experience with CRM systems preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | High school (required) |
| Perks mentioned | Generous parental leave, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cencora
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 51,000 worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures. AmerisourceBergen, now Cencora, is ranked #10 on the Fortune 500 and #24 on the Global Fortune 500 with more than $290 billion in annual revenue.
- LinkedIn followers
- 210,514
- People associated on LinkedIn
- 28,665
- Business categories
- Health Care
- Web Design
- UX Design
- Web Development
- Enterprise Software
- Medical
- Emergency Medicine
- Pharmaceutical
- Graphic Design
- Other recorded names
- Cencora
- Specialties
- pharmaceutical distribution
- supply chain management
- pharmaceutical service
- product commercialization
- healthcare logistics
- provider efficiency technologies
- consulting
- and business coaching
- Profile identifies a recruitment agency
- No
- Reported total investment
- 7,825,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Chesterbrook |
| Organization type | Public Company |
| Specialties | pharmaceutical distributionsupply chain managementpharmaceutical serviceproduct commercializationhealthcare logisticsprovider efficiency technologiesconsultingand business coaching |
| Open jobs on Jobsy | 108 |
| View page |
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
- Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
- Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
- Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
- Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
- Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
- Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
- Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.
Education:
- High School Diploma/GED or equivalent experience required.
Work Experience:
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
Certifications:
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
This posting is intended to fill an existing vacancy for our Caseworker - 12-Month Contract role.Affiliated Companies:
Affiliated Companies: Innomar StrategiesJournal
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