Casual Library Services Assistant

University Casual Pool

Reporting to the Library Services Supervisor, this position is part of the front-line staff which provides directional and facilitative assistance for library users. The successful incumbent must have a comprehensive awareness and understanding of the functions and purposes of all the library departments and a broad awareness of institutional services and departments to provide effective service to library users.

Responsibilities

The position is primarily responsible for library services duties that include but are not limited to:

• Front-line customer service, library system basics such as charging and discharging materials, demonstrating/assisting library users with basics of how to find materials (print and electronic);
• Working in a team environment and providing service to library users through face to face, phone, and e-mail interactions that are professional, courteous, and service oriented;
• Understanding library issues, principles, practices, philosophy and practice of confidentiality, intellectual freedom, professionalism, and circulation tasks that are conducted in accordance with library protocols;
• Facilitating patron inquiries such as setting up and registration of library accounts, processing debit/credit transactions, assisting with finding course reserve materials, applying library policies and procedures as appropriate, and demonstrating judgement and problem solving with the interpretation and application of procedures and policies
• Collaboration and communication of information with library staff related to library operations, workflow and services;
• Providing guidance to student assistants related to library operations, services, and workflow;
• Applying knowledge of Integrated Library Systems (ILS) and library equipment including basic troubleshooting with library systems, printers/scanners, micromaterial scanners; and
• Opening and closing procedures for the library, monitoring of public areas, and submitting IT and Facilities service requests as necessary.

Qualifications

The successful candidate will possess a high school diploma together with a minimum of one year directly related library or customer service experience, preferably in a post-secondary environment. A Library and Information Technology Diploma or course work or post-secondary courses are considered an asset. An equivalent combination of education and work experience will be considered.

A broad understanding of library issues, principles, practices, philosophy and procedures is desired. Excellent communication skills and a demonstrated focus on customer service is essential. You should be comfortable working in a team environment and have strong organizational and problem-solving skills. Proficiency in Library Information Systems, Microsoft applications and familiarity with interfaces of relational databases is beneficial.

Salary

This position has been classified at a Grade 4, $28.18/hr. The casual hourly rate of pay shall be at Step 1 for the Grade when filling a position that has been rated by the Job Evaluation Committee.

As part of our Casual Pool, employees are available on an on-call basis and may be called in to assist during peak periods, vacation, or sick leave coverage on short notice.

Normal hours of work include primarily Monday to Friday between 7:45 AM -3:45 PM and/or 10 AM-6 PM, less frequently, evening and/or weekend shifts may be required. Evening shifts may be Monday to Thursday 5:15 PM-11:15 PM, Friday 5:15 PM -9:15 PM or Sunday 1:15 PM -9:15 PM; weekend daytime shifts are Saturday 9:45 AM - 3:45 PM or 12:15 PM - 6:15 PM or Sunday 9:45 AM - 5:45 PM.

Our Commitment to Diversity and Employment Equity

The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.

Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

About UNBC

Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.

Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.

UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.

With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.

To Apply

Applicants should create an applicant profile and apply on this position by uploading and submitting a cover letter and resume. This position is part of CUPE Local 3799 and is an on-campus position, based at the Prince George campus.

The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.

Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted.

UNBC does not use artificial intelligence to screen candidate applications.

Applications will be reviewed on an ongoing basis as positions and casual assignments become available. If you wish to withdraw your application, you may do so by logging into your profile and withdrawing your application.