Posted 11 days ago
Central Services Representative (Bilingual)
@ Resolve Sleep Health
Brampton, ON · Richmond Hill, ON
Overview
Resolve Sleep Health is hiring a fully remote, bilingual Central Services Representative fluent in English and Mandarin and/or Cantonese. The role is the first point of contact for patients and referral sources, handling intake, triage, data entry and referrals. The posting states healthcare experience and knowledge of sleep disorders are preferred, with competitive pay and incentives.
Responsibilities:
- Respond to patient inquiries by phone, email or electronic systems
- Collect and verify patient and referral information
- Enter data accurately into client management systems
- Coordinate with internal departments and external partners
- Escalate service barriers in a timely manner
Requirements summary:
- Fluency in English and Mandarin and/or Cantonese
- Healthcare, administration or customer service experience
- Knowledge of sleep disorders and sleep apnea preferred
- Comfort with EMR systems and virtual care tools
- Detail-oriented and quick learner
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Mandarin, Cantonese |
| Perks mentioned | Generous paid time off, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Resolve Sleep Health
Saved company profile
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Let us Resolve your sleep health needs today!
Full company description
Resolve Sleep Health is Canada’s largest independent sleep health network, comprising 120+ clinics nationwide. We specialize in diagnosing and treating sleep disorders such as sleep apnea, insomnia, snoring, and chronic fatigue through evidence-based therapies and advanced technology. Formerly Resolute Health Corporation, our rebrand represents a renewed commitment to innovation, education, and personalized patient care. Our mission is to help Canadians breathe better, sleep deeper, and live healthier lives. We focus on three key outcomes: • Outcomes: Delivering measurable improvements in sleep quality and overall health. • Relief: Helping patients overcome daily challenges caused by sleep disorders. • Empowerment: Providing knowledge, tools, and support for effective sleep health management. Visit ResolveSleep.com to learn more about our brands and connect with a clinic near you.
- LinkedIn followers
- 1,160
- People associated on LinkedIn
- 79
- Reported office locations
- Bedford, Nova Scotia , CA
- Business categories
- Hospital
- Health Care
- Other recorded names
- Resolve Sleep Health
- Specialties
- Sleep Apnea
- Insomnia
- Snoring Solutions
- Chronic Fatigue Management
- CPAP Therapy & Support
- Oral Appliance Therapy
- Oxygen Therapy
- Sleep Health Education
- Virtual Sleep Consultations
- Multilingual Patient Support
- Respiratory Care Support
- Evidence‑Based Sleep Therapies
- Sleep Apnea Screening & Assessment
- Clinic Network Across Canada
- Home Sleep Care Solutions
- Remote Care
- Sleep Health Education & Coaching
- and Personalized Sleep Health Programs
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Resolve Sleep Health is Canada’s largest independent sleep health network, comprising 120+ clinics nationwide. We specialize in diagnosing and treating sleep disorders such as sleep apnea, insomnia, snoring, and chronic fatigue through evidence-based therapies and advanced technology. Formerly Resolute Health Corporation, our rebrand represents a renewed commitment to innovation, education, and personalized patient…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 201-500 employees |
| Headquarters | Bedford, Nova Scotia |
| Organization type | Privately Held |
| Specialties | Sleep ApneaInsomniaSnoring SolutionsChronic Fatigue ManagementCPAP Therapy & SupportOral Appliance TherapyOxygen TherapySleep Health EducationVirtual Sleep ConsultationsMultilingual Patient Support |
| Open jobs on Jobsy | 28 |
| View page |
📍 Location: Remote
At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.
As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.
We are currently seeking a Central Services Representative to join our team remotely.
This position is a fully remote bilingual position requiring fluency in English and Mandarin and/or Cantonese
The Central Services Representative serves as the first point of contact for patients and referral sources, coordinating the intake process for a broad range of health or social service programs. This role ensures timely and accurate triage, data entry, and referral of inquiries to appropriate departments or service providers.
What you’ll be doing:
- Patients Engagement: Respond to inquiries via phone, email, or electronic systems with professionalism and empathy.
- Intake Processing: Collect and verify patient information, referral details, and service requirements.
- Data Entry & Documentation: Accurately input data into the client management system and maintain up-to-date records.
- Coordination: Liaise with internal departments and external partners to facilitate service initiation.
- Compliance: Ensure all intake procedures comply with organizational policies, privacy regulations, and accreditation standards.
- Problem Resolution: Identify and escalate issues or barriers to service in a timely manner.
What you bring:
- Fluency in English and Mandarin/or Cantonese
- Relevant experience in healthcare, such as working in a clinic or as a Patient Care Coordinator.
- Knowledge of sleep disorders, particularly sleep apnea, understanding of polysomnography (sleep studies) and CPAP therapy
- A passion for people and exceptional customer service skills
- Detail-oriented and a quick learner who thrives in a busy clinic
- A team-first mindset and a solutions-focused approach
- Previous experience in healthcare, administration, or customer service
- Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
- Bilingual candidates preferred.
Why you’ll love working here:
We know our people are the key to our success, so we invest in making Resolve a great place to work, with:
- Competitive pay with incentive opportunities
- Health & Dental Benefits
- Employee Family Assistance Program
- Wellness + vacation hours
- Employee discounts on products/services
- Professional development & license fee reimbursement
- A supportive, passionate, and fun team culture
This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com
We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
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