Posted 3 months ago
Centralized Programs Agent
@ Medicentres Canada Inc.
Edmonton, Alberta
Overview
Medicentres Canada Inc. is hiring a full-time Centralized Programs Agent in Edmonton, AB, on a day schedule. The role handles patient referrals, third-party requests and physician panel management while following privacy and college regulations, and requires 1-2 years as a Medical Office Assistant.
Responsibilities:
- Process and send referrals to specialists, testing sites and hospitals
- Attach clinical information to referrals and track pending follow-ups
- Notify patients of appointments by phone, mail or email
- Handle inbound and outbound calls and third-party requests
- Maintain record and document management
Requirements summary:
- 1-2 years as a Medical Office Assistant
- Exceptional customer service skills
- Ability to handle confidential information under regulated guidelines
- Excellent English communication; other languages an asset
- EMR software experience preferred
- Microsoft Office experience
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-08-20
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Medicentres Canada Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Over three decades ago, two Edmonton physicians had the vision to bring accessible health care to Albertans on a non-appointment, extended hour basis. Making that vision a reality, in 1979 they established Medicentres, which is now the largest group of medical clinics in Western Canada. Medicentres continues to grow and evolve. We now have 30 walk-in clinics in 8 Canadian cities with over 300 employees including nurses, receptionists and associated health care personnel and almost 200 practicing physicians. Many of our walk-in clinics now include a variety of specialists who work in consult with our family physicians. Our physicians care for patients in a traditional family practice through scheduled appointments, and on a walk in basis while also providing episodic care through our Fastrack Program. Designed to deal with minor injuries and medical issues, prescription refills and immunizations, the Fastrack Program provides you with the next available appointment. Employers will find assistance for their workers through Occupational Injury Services, pre-employment physicals and drivers’ exams. We also provide Immigration physicals and a host of other uninsured services. Each year, thousands of patients visit our clinics, and have come to depend on Medicentres to deliver quality health care for everyone.
- LinkedIn followers
- 11,103
- People associated on LinkedIn
- 178
- Reported office locations
- 10458 Mayfield Rd NW, 204, Edmonton, Alberta T5P 4P4, CA
- Business categories
- Hospital
- Health Care
- Medical
- Other recorded names
- Medicentres Canada Inc.
- Medicentres Canada Inc
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Over three decades ago, two Edmonton physicians had the vision to bring accessible health care to Albertans on a non-appointment, extended hour basis. Making that vision a reality, in 1979 they established Medicentres, which is now the largest group of medical clinics in Western Canada. Medicentres continues to grow and evolve. We now have 30 walk-in clinics in 8 Canadian cities with over 300 employees including…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 501-1,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Open jobs on Jobsy | 27 |
| View page |
Job Type: Full-Time
Experience Level: Entry Level
Schedule: Days
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization’s strategic objectives as it relates to Centralized Programs.
PRINCIPAL RESPONSIBILITIES:
- Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals.
- Attaching appropriate clinical information to referrals prior to sending.
- Notifying patients of their appointments and any special instructions via telephone, mail or email.
- Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes.
- Third party requests for patients and physicians.
- Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards.
- Processing panel management requests and notifying patients of their appointments.
- Friendly and effective communication with all clinic staff, physicians, and patients.
- Inbound and outbound call monitoring and response.
- Record and document management.
- Meet daily targets provided by the Centralized Programs Manager.
- Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily.
- Perform other duties as assigned.
- 1-2 years in a Medical Office Assistant position.
- Experience with EMR software is preferred.
- Exceptional customer service skills.
- Proven ability to handle confidential information in compliance with regulated guidelines.
- Excellent communication skills in English; other languages are an asset.
- Experience with Microsoft Office Suite.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process.
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