Posted 13 months ago
Chief Operating Officer
@ Oxford + Richmond
Toronto, Ontario
Overview
Oxford + Richmond is hiring a Chief Operating Officer for Pizzaiolo, a GTA quick-service pizza brand with 75 locations. The COO reports to the founder and president, standardizing operations across the franchise network and building the operating model for expansion across Ontario. The posting asks for a senior operator with multi-site QSR, retail or hospitality scaling experience.
Responsibilities:
- Develop unified operational playbook and SOPs across all locations
- Drive consistency in food quality, service and customer experience
- Oversee supply chain, vendor partnerships and quality control
- Lead site selection, construction and new store development
- Build and lead an operations and franchise support team
Requirements summary:
- Proven senior operating leader scaling multi-site QSR, retail or hospitality
- Strong builder mindset creating operational systems and processes
- Data-driven and technologically fluent
- Entrepreneurial, hands-on and balances strategy with execution
- Aligned with Pizzaiolo's heritage, values and community-first culture
Tools & skills
Source and dates
Source type not verified · tracker
- Employer posting date
- 2025-10-23
- First seen by our source
- 2026-10-18
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Oxford + Richmond
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
The Opportunity
Pizzaiolo is one of the GTA’s most beloved quick-service restaurant brands, serving authentic pizza across 75 locations. With strong brand loyalty, deep community roots, and ambitious growth plans, the business is entering its next phase — modernizing operations while preparing to scale across Ontario and beyond.
To lead this transformation, Pizzaiolo is seeking a Chief Operating Officer (COO).
The Role
Reporting to Founder & President Luigi Petrella, the COO will build the operational foundation required to support consistent performance today and scalable growth tomorrow.
This role carries a dual mandate:
Strengthen and standardize operations across the existing franchise network
Design and execute the operating model that enables future expansion
The COO will oversee operations, supply chain, franchise performance, technology adoption, and new store development, acting as both a hands-on builder and strategic growth leader.
Key Responsibilities
Develop and implement a unified operational playbook and SOPs across all locations
Drive consistency in food quality, service standards, and customer experience
Lead the introduction of modern QSR systems, data, and performance dashboards
Oversee supply chain, vendor partnerships, and quality control
Strengthen franchisee relationships while ensuring accountability to brand standards
Lead site selection, construction, and new store development
Build and lead a high-performing operations and franchise support team
The Ideal Candidate
Proven senior operating leader with experience scaling multi-site QSR, retail, or hospitality businesses
Strong builder mindset with experience creating operational systems, playbooks, and scalable processes
Data-driven, technologically fluent, and comfortable leveraging analytics to drive performance
Entrepreneurial, hands-on, and capable of balancing strategy with execution
Aligned with Pizzaiolo’s heritage, values, and community-first culture
Why Join Pizzaiolo
This is a rare opportunity to shape the operational engine behind a highly respected Canadian brand. As COO, you will play a pivotal role in preparing Pizzaiolo for its next stage of growth — while preserving the authenticity and quality that made it iconic.
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