Posted 2 months ago
Claims Representative I
@ Co-operators
Laval, Quebec
Overview
Co-operators is hiring a Claims Representative I in its Quebec region to investigate, negotiate and settle automobile, property and rudimentary commercial automobile service claims. The role involves client communication, salvage and subrogation recovery, and process feedback to business partners. The posting states a hybrid model with 2 office days, full-time work, a salary of $60,574 to $100,956 CAD, and required English and French bilingualism.
Responsibilities:
- Enquêter sur les sinistres et négocier leur règlement
- Communiquer avec les clients pour résoudre leurs préoccupations
- Repérer les possibilités de récupération par sauvetage et subrogation
- Partager les connaissances en gestion des sinistres avec les partenaires
Requirements summary:
- Un an d'expérience en assurance ou domaine connexe
- Formation postsecondaire en assurance ou discipline connexe
- Permis d'expert en sinistres de l'AMF (dommages et particuliers)
- Expérience en centre de contact et service à la clientèle
- Maîtrise de l'anglais et du français
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-24
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | Chartered Insurance Professional (CIP) (asset), Commercial Licence (asset) |
| Background checks | criminal record |
| Education | College diploma (required) |
| Fields of study | Insurance, Damage insurance, Related discipline |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Performance bonus, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Co-operators
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
All your investing and insurance needs in one place. 🍁Proudly Canadian since 1945.
Full company description
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations. We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming. With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first. Proudly Canadian since 1945.
- LinkedIn followers
- 71,299
- People associated on LinkedIn
- 7,905
- Reported office locations
- 101 Cooper Dr, Guelph, Ontario N1C 0A4, CA
- 1920 College Avenue, Regina, SK, CA
- 6700 Macleod Trail SE, Calgary, AB, CA
- 151 North Service Road, Burlington, ON L7R 4C2, CA
- 2000, McGill College, bureau 810, Montréal, Québec H3A 3H3, CA
- Business categories
- Education
- EdTech
- Insurance
- E-Learning
- Other recorded names
- Co-operators
- Specialties
- Home
- Auto
- Life
- Investments
- Group
- Business
- Farm
- Travel
- Commercial
- and Wealth
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 5,001-10,000 employees |
| Headquarters | Guelph, Ontario |
| Organization type | Privately Held |
| Specialties | HomeAutoLifeInvestmentsGroupBusinessFarmTravelCommercialand Wealth |
| Open jobs on Jobsy | 188 |
| View page |
Company: CGIC
Department: QUEBEC Region
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients' unique needs.
As the Claims Representative I you will investigate, negotiate and settle service claims including automobile, property and rudimentary commercial automobile claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
How you will create impact:
- Interpreting and applying coverages, participating in major event responses and negotiating and settling service claims with a focus on behaviour based outcomes.
- Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
- Investigating and identifying opportunities for salvage and subrogation recoveries using approved guidelines and procedures.
- Supporting the organization by sharing claims handling knowledge and feedback to key business partners on process efficiencies to enhance the client experience.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
How you will succeed:
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support our peers.
To join our team
- You have one year of experience in insurance or in a related field.
- You have a post-secondary education in insurance or a related discipline.
- You have the Provincial Adjuster Licence (Claim Adjuster and Personal Lines Autorité des Marchés Financiers) and working towards the Chartered Insurance Professional (CIP) designation and Commercial Licence is an asset. Consideration is given for students requiring internship hours for the attestation of Collegial Studies (AEC) in Damage Insurance.
- You have experience working in a contact centre including in-depth knowledge of client service principles.
- You have basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations.
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.
What you need to know
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What's in it for you
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Salary information
Expected salary : $60,574.00 to $100,956.00 CAD
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
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