Client Account Coordinator

Join the Black Fly Beverage Team!

Who We Are

At Black Fly Beverage Co., we don’t just make drinks - we craft experiences. As a proudly Canadian, fast-growing producer of spirit-based beverages and a trusted partner in the beverage industry, we’re all about quality, innovation, and teamwork. Our facility features cutting-edge canning, bottling, and injection molding technology - but it’s our people who make us truly exceptional.

We’re looking for team players who care about what they do, take pride in their work, and want to grow with a company that’s expanding nationwide and raising the bar for what a great beverage brand can be!

Position Summary

The Client Account Coordinator is responsible for accurately recording, reconciling, and reporting finished goods production information for Black Fly’s co-manufacturing clients. This role ensures that production, finished goods, materials, yields, waste, shipments, and billing information are accurately reflected in our ERP and reconciled across internal records and client reporting requirements.

Primary Duties/Responsibilities

Production & Finished Goods Administration

• Record and reconcile production and finished goods activity in Business Central to ensure system records accurately reflect physical production.
• Monitor production, finished goods, shipments, and billing information to identify and resolve discrepancies.
• Track production materials, yields, waste, finished goods on hold, and product destruction, ensuring records are accurate and up to date.
• Investigate errors, inconsistencies, and missing information and work with internal teams to resolve issues.

Client Account Administration & Reporting

• Maintain accurate production information and reporting requirements for assigned co-manufacturing clients.
• Prepare and submit client-specific production, yield, waste, and finished goods reports within established timelines.
• Maintain and update client information across Business Central, SharePoint, client databases, and other systems as required.
• Communicate with clients regarding production quantities, yields, waste, reconciliations, and other production-related information.
• Respond to client requests professionally and participate in client meetings and calls as required.

Cross-Functional Coordination

• Work closely with Production, Inventory, Production Planning, Finance, and other departments to ensure accurate and complete production and client information.
• Maintain organized records and complete recurring reporting and administrative requirements within established timelines.
• Identify opportunities to improve reporting, reconciliation, and administrative processes.

Qualifications

Education & Experience

• High school diploma required; post-secondary education in business, administration, supply chain, inventory management, accounting, or a related field is an asset.
• Previous experience in an administrative, inventory, production, accounting, or other detail-oriented role.
• Previous manufacturing experience is an asset but not required.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with Microsoft Business Central or another ERP system is an asset.

Certifications/Designations/Credentials

• Food safety and/or GMP training is an asset.

Knowledge, Skills & Abilities

• Strong knowledge of administrative practices, record keeping, and information management.
• Understanding of production, finished goods, inventory reconciliation, yields, waste, and material consumption.
• Strong computer skills, including Microsoft Excel, Word, and Outlook; experience with ERP systems such as Microsoft Business Central is an asset.
• Strong attention to detail, accuracy, organization, and time management.
• Strong analytical, problem-solving, investigative, and reconciliation skills.
• Ability to interpret and reconcile information from multiple sources and identify discrepancies or incomplete information.
• Ability to manage multiple priorities, deadlines, and client requirements in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to communicate professionally with internal teams and external clients.
• Ability to work independently, take ownership of responsibilities, exercise sound judgment, and escalate issues appropriately.
• Ability to build positive working relationships across departments and with clients.
• Experience in food and beverage manufacturing, GMP, or co-manufacturing environments is an asset.

Working Conditions

Schedule

• Normally scheduled Monday to Friday, 6:30 am to 2:30 pm, with occasional overtime or additional hours as required by business needs.

Setting

• Primarily office-based, with regular interaction with internal departments, customers, suppliers, and sales representatives.
• Frequent movement between office, warehouse, and shipping areas to support inventory, order coordination, and sales activities.
• Regular use of computers, telephones, and standard office equipment.

Mental Requirements

• Ability to maintain accuracy and concentration when reviewing, comparing, and interpreting client accounts, production records, orders, shipments, and billing information.
• Ability to investigate discrepancies, resolve routine account issues, and recognize when clarification or escalation is required.
• Ability to organize competing priorities, manage deadlines, and coordinate information and responses across multiple departments and external contacts.

Physical Requirements

• Ability to perform prolonged seated and computer-based work, with frequent use of standard office equipment.
• Ability to stand, walk, and navigate stairs, warehouse, and production areas as required.
• Ability to wear required PPE, including safety footwear, when entering designated plant areas.
• Ability to occasionally lift, carry, or handle documents, samples, and other light materials.

What’s In It For You

• Competitive pay with optional overtime
• Profit-sharing bonus
• Work boot, safety glasses and cell phone allowances
• Paid breaks
• Health Benefits
• 3 weeks vacation, 5 paid sick/personal days per year, and you birthday off!
• Free case (24 cans or bottles) of Black Fly beverages every month!

At Black Fly, we are a quickly growing company and are excited to maintain the right staff. As such, we offer a very competitive compensation package to attract and maintain the best people. Black Fly is thankful to all who apply, however, only those who are qualified will be contacted for an interview.

Black Fly Beverage Company is an equal opportunity employer, and we are fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination. We are also committed to providing accommodations throughout the recruitment, selection, and employment process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know and we will work with you to meet your needs.