First seen by our source: 1 hour ago
Client Care Assistant
@ ARNWOOD VETERINARY CLINICS LIMITED
London, Ontario
SIGNALS
Overview
Arnwood Veterinary Clinics Limited is hiring a full-time Client Care Assistant in Temple Fortune, Barnet, London, to act as the first point of contact for client calls and visits. The role covers 40 hours a week on early and late shifts, with rotating weekend and bank holiday shifts at the Hendon 24 hour hospital. Pay is £26,538.48 plus £1,592.31 premium pay per year.
Responsibilities:
- Greet clients and update records
- Triage and rearrange emergency appointments
- Manage the practice diary
- Answer client calls and messages
- Process repeat prescription requests
Requirements summary:
- Exceptional customer service skills
- Good numeracy skills
- Experience with online appointment booking systems
- Prior reception experience in a medical setting preferred
- Previous veterinary receptionist experience desirable
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ARNWOOD VETERINARY CLINICS LIMITED
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Salary: £26,538.48 plus £1,592.31 premium pay per annum
Temple Fortune, Barnet, London, City of
Apply Shortlist
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. The successful candidate will have exceptional customer service skills and will have preferably worked on reception in a medical setting or similar. It's a 40 hour week, working Monday to Friday on early shifts mostly (9am, - 5:30pm) and some late shifts (11am - 7:30pm). The schedule includes 1 in 4 Saturdays or Sundays at our Hendon 24 hour hospital, with a day off the following week. Bank holiday shifts are shared - expect two or three a year (also at Hendon 24 hour hospital).
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
Share
Client Care Assistant
- __vacancyopjusttionswidget.opt-Type of Employment__ Full-time
- __vacancyopjusttionswidget.opt-Department__ Client Care Assistant
Temple Fortune, Barnet, London, City of
Apply Shortlist
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. The successful candidate will have exceptional customer service skills and will have preferably worked on reception in a medical setting or similar. It's a 40 hour week, working Monday to Friday on early shifts mostly (9am, - 5:30pm) and some late shifts (11am - 7:30pm). The schedule includes 1 in 4 Saturdays or Sundays at our Hendon 24 hour hospital, with a day off the following week. Bank holiday shifts are shared - expect two or three a year (also at Hendon 24 hour hospital).
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
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Client Care Assistant
- __vacancyopjusttionswidget.opt-Location __ London
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