Posted 18 months ago
Client Communications Specialist
@ Digital Shift
Calgary, Alberta
Overview
Digital Shift is hiring a full-time Client Communications Specialist to serve as lead account contact, run monthly client review calls, and onboard new clients. The role requires 3+ years of marketing experience and 2+ years in account management or customer communications, with CRM and reporting tools. the posting mentions performance-based pay increases.
Pay:
$25–$35 an hour
Responsibilities:
- Serve as lead point of contact for client accounts
- Lead monthly review calls and onboard new clients
- Review completed client work for timely delivery
- Collaborate with internal teams to measure campaign success
- Prepare reports on client progress
Requirements summary:
- 3+ years of general marketing experience
- 2+ years in account management or customer communications
- Experience with CRM and customer service platforms
- Proficiency in Google Sheets or MS Excel
- Degree or diploma in Business Administration, Marketing or related field
Tools & skills
Source and dates
Source type not verified · gohire
- Employer posting date
- 2025-05-15
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Business Administration, Marketing |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Digital Shift
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We Help Home Service Franchisees Get a Stream of New Customers From The Internet Within 90 Days Without Expensive Ads
Full company description
Digital Shift is a Search Engine Optimization & Search Engine Marketing Company. We create online marketing solutions that work on every device, are keyword optimized, geo-targeted for local customers, integrated with social media, and are fast and secure for your business! Our digital marketing agency, Digital Shift Corporation, was started in 2007. Our vision is still to be a leader in online relationship by providing our clients' the best digital marketing solutions that deliver results! We specialize in Digital Marketing including Content Marketing, Social Media, Search Engine Optimization, and Professional Responsive Website Design and Re-design. Digital Shift™ provides the best value in web services. We offer beautiful professional websites at the most competitive prices in the market! Digital Shift™ is an Internet solutions company offering website and web application development, web hosting, domain name registration and search engine marketing services. Digital Shift can help your business be seen and get connected! Whether you are a start-up or a large enterprise, we can walk you through the process of getting online and create a strategy that meets your goals within your budget. We are highly recommended by our clients. The information you will receive from your initial meeting, which is at no charge to you, is invaluable. There is no pressure or obligation after your online assessment. See the top 10 reasons to choose Digital Shift™ or read our testimonials. Products/Services: Digital Marketing, Search Engine Optimization, Search Engine Marketing, Social Media Marketing, Web Design, Hosting, Maintenance. On‐line surveys, database, electronic forms and catalogs. Creative & technical services. Interactive Multimedia presentations, eCommerce, B2B, and B2C. Visit us online at https://digitalshiftmedia.com Digital Shift is a Registered Trademark of Digital Shift Corporation.
- LinkedIn followers
- 943
- People associated on LinkedIn
- 13
- Reported office locations
- 1800-130 King St W, Toronto, Ontario M5X 2A2, CA
- #1200, 10045 – 111 Street, Edmonton, Alberta T5K 2M5, CA
- Other recorded names
- Digital Shift
- Digital Shift®
- Specialties
- Digital Marketing
- Social Media Marketing
- Search Engine Optimization
- PPC Management Services
- Search Engine Marketing
- Local SEO Services
- Landing Pages
- Content Marketing
- Franchise SEO
- Google Local Services Ads
- Google LSA
- Local SEO
- Link Building
- and SEO
- Profile identifies a recruitment agency
- No
Digital Shift is a Search Engine Optimization & Search Engine Marketing Company. We create online marketing solutions that work on every device, are keyword optimized, geo-targeted for local customers, integrated with social media, and are fast and secure for your business! Our digital marketing agency, Digital Shift Corporation, was started in 2007. Our vision is still to be a leader in online relationship by…
| Field | Value |
|---|---|
| Industry | Advertising Services |
| Company size | 2-10 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | Digital MarketingSocial Media MarketingSearch Engine OptimizationPPC Management ServicesSearch Engine MarketingLocal SEO ServicesLanding PagesContent MarketingFranchise SEOGoogle Local Services Ads |
| Open jobs on Jobsy | 9 |
| View page |
Become the Voice Behind the Brand: Transform Client Connections into Career-Defining Wins!
Did you know most candidates only read the first 50 words of a job description? Let’s make these count: If you’re driven to turn every client interaction into a memorable experience—and you thrive in a team that values results, trust, and real relationships—your next big opportunity starts here.
At Digital Shift, we’re searching for a Client Communications Specialist who brings more than just a “people person” vibe—you’re a relationship architect, a proactive communicator, and a champion for both our clients and your own career growth. If you’re ready to join a high-performance team where your impact is recognized and rewarded, keep reading.
This could be the role that shifts your career.
About Digital Shift
Since 2007, Digital Shift has cut through the agency noise by building strong relationships, creating inclusive spaces, and delivering real results for home service businesses across Canada and the US. We believe that every client is more than a number and every project is a chance to empower, connect, and grow. Join us and help make digital marketing more human.
Our Core Values
- Relationship Focus: Building lasting relationships with clients and business partners.
- Leadership: Empowering clients, partners, and each other.
- Strive for Excellence: Committing to high performance and corporate responsibility.
- Teamwork & Team Synergy: Collaborating to make a real difference.
- Build Trust: Acting with integrity in everything we do.
- Community Involvement: Giving back and making a positive impact.
Role Overview
As our Client Communications Specialist, you’ll be the bridge between digital excellence and human connection. Your mission: transform satisfied clients into passionate advocates through authentic relationships and a deep understanding of their business goals. You’ll lead monthly review calls with existing clients, onboard new clients, and review the work completed by our team on assigned accounts—ensuring on-time, successful delivery of all tasks. You’ll also collaborate closely with our internal teams to evaluate the impact and success of client campaigns.
What You’ll Do:
- Serve as the lead point of contact for client account management matters
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with clients and stakeholders
- Lead monthly review calls and onboard new clients, ensuring seamless communication and alignment
- Review completed work on assigned accounts, ensuring timely and successful delivery of all tasks
- Collaborate with internal teams to measure and report on client campaign success
- Forecast and track key account metrics (e.g., monthly performance results)
- Prepare reports and clearly communicate progress on initiatives
- Assist with challenging client requests or issue escalations as needed
- Proactively measure and improve client engagement and satisfaction
What We’re Looking For
- 3+ years of general marketing experience
- 2+ years in an account management or customer communications role
- Jaw-dropping phone, communication, and relationship-building skills
- Extremely organized and able to schedule your days to maximize productivity
- Demonstrated ability to communicate, present, and influence at all levels
- Experience with CRM software (e.g., Salesforce, Asana, or HubSpot) and customer service platforms (e.g., Help Scout or Zendesk)
- Proficient with Google Sheets or MS Excel for analyzing data and reporting
- Proven ability to juggle multiple projects while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation skills
- Degree or diploma in Business Administration, Marketing, or a relevant field
Why Join Digital Shift?
We’re a high-performance team seeking driven individuals who want to make a measurable impact. In addition to a supportive, growth-focused culture, we offer the opportunity to earn performance-based pay increases over time. Your well-being and development are always a priority.
If you’re ready to make digital marketing feel less digital and more personal, we want to hear from you. Because at Digital Shift, the future of digital success is human.
Ready to apply? Let’s turn your next conversation into a career milestone.
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