Client Experience Executive

Score is seeking an experienced and client-focused Client Experience Executive to join our team. This role acts as the primary point of contact for key clients, drives client satisfaction and relationship growth, supports sales and business development objectives, and ensures seamless coordination between internal teams to deliver exceptional promotional solutions.

Client Management & Relationship Building

• Act as the primary point of contact for assigned clients, providing personalized service and a strong understanding of their promotional and branding needs.

• Develop and maintain strong relationships with large corporate clients and enterprise-level accounts, focusing on solutions that align with their objectives.

• Establish and maintain a consistent feedback loop with clients to continuously improve service delivery and client satisfaction.

• Proactively address and resolve client concerns or issues while maintaining a high standard of service and upholding the company’s reputation.

• Accurately maintain records of client interactions, communications, and transactions using company CRM systems.

Sales Strategy & Growth

• Meet or exceed individual and team sales targets by developing new business opportunities and growing existing client accounts.

• Identify and pursue upselling and cross-selling opportunities to maximize revenue and overall client value.

• Represent Score Promotions at industry events, conferences, and networking opportunities in a professional manner.

Team Leadership & Culture

• Lead and manage assigned team members, including hiring, training, performance management, and ongoing support.

• Foster a collaborative, high-performing, and growth-oriented sales environment.

• Provide coaching, guidance, and opportunities for continuous learning and development.

Collaboration & Project Execution

• Collaborate closely with internal teams to develop tailored proposals that align with client goals, timelines, and budgets.

• Oversee the successful execution of approved projects, ensuring seamless coordination across design, production, and logistics teams.

• Maintain strong knowledge of Score Promotions’ product offerings and customization capabilities to support client branding strategies.

Market Insight & Reporting

• Stay current with industry trends, market conditions, and competitor offerings to provide informed recommendations to clients.

• Conduct market research and share insights with internal stakeholders to support innovation and continuous improvement.

• Provide regular updates and reports to leadership on sales performance, market trends, and key metrics.

Requirements

• 5+ years of experience in the Promotional Products Industry (must)

• Proven sales experience and team management

• Strong communication and interpersonal skills

• Familiarity with sales processes and CRM systems

• Organized, proactive, and able to work independently or with a team

If you're a people person who thrives on supporting connections and finding creative solutions, this role could be a perfect fit for you!

At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This role offers a competitive base salary plus variable compensation, tied to individual and team performance.