First seen by our source: just now
Client Experience Specialist
@ Premier Construction Software
Markham, Ontario
Overview
Premier Construction Software is hiring a full-time, hybrid Client Experience Specialist in Markham, ON, to support clients through training, ongoing product use and issue resolution on its cloud-based construction ERP platform.
Responsibilities:
- Respond to client inquiries and troubleshoot issues
- Train clients and guide ongoing product use
- Coordinate with internal teams to resolve concerns
- Gather client feedback and improve support processes
- Maintain CRM records and client documentation
Requirements summary:
- Accounting background or experience (a must)
- Customer service experience resolving issues
- Strong interpersonal and communication skills
- Experience with CRM and support ticket systems
- Post-secondary education in business, accounting or communications, or equivalent experience
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Business, Accounting, Communications |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Premier Construction Software
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Company Description
Premier Construction Software is a global, AI-powered construction ERP platform that helps growing general contractors and land developers control job costs, cash flow, and risk across every project. The cloud-based solution replaces disconnected accounting, project management, and field tools with a single source of truth for WIP, change orders, and forecasting. Built specifically for multi-project, multi-entity portfolios, Premier offers advanced construction accounting, real-time reporting, and cash-flow forecasting to keep margins on track. Integrated project and field management tools connect RFIs, subcontracts, drawings, and change orders directly to budgets and schedules, while automated billing, approvals, and payroll help teams reduce manual work and speed collections. Role-based dashboards and consolidated reporting support better decision-making for construction finance teams.
Role Description
The Client Experience Specialist is a full-time, hybrid role based in Markham, ON. This role focuses on supporting clients throughout their lifecycle, including, training and ongoing product usage, to ensure a smooth and positive experience with Premier’s ERP platform. Day-to-day responsibilities include responding to client inquiries, troubleshooting issues, and coordinating with internal teams to resolve technical or process-related concerns. The Client Experience Specialist will proactively gather feedback, identify opportunities to improve customer satisfaction, and guide clients on best practices to maximize platform value. The role also involves maintaining accurate records in CRM tools, preparing client-facing documentation, and contributing to continuous improvement of client support processes.
Qualifications
Accounting background or experience is a must
- Strong interpersonal skills and ability to build trusting, long-term relationships with clients.
- Clear, professional communication skills, including active listening and concise written and verbal communication.
- Experience in customer service with a focus on resolving issues and ensuring high customer satisfaction.
- Background in customer experience, including gathering feedback and improving processes that impact clients.
- Ability to learn and explain cloud-based or SaaS software; experience with ERP or construction technology is an asset.
- Comfort working in a hybrid environment, managing time effectively and collaborating with cross-functional teams.
- Detail-oriented with strong organizational skills and proficiency with CRM and support ticket systems.
- Post-secondary education in business/accounting, communications, or a related field, or equivalent experience.
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