First seen by our source: 22 days ago
Client Experience Specialist
@ Real Talk Careers
Sherwood Park, Alberta
Overview
Real Talk Careers is hiring a Client Experience Specialist to join its Service Delivery Team. The role builds and improves client experience through product demonstrations, client support, training delivery and user-facing content. Requires at least 3 years of customer service experience; remote workforce management is an asset.
Responsibilities:
- Run pre-sales product demonstrations and help develop proposals
- Support clients post-sale with the Implementation Team
- Create and maintain training scripts, user guides and training videos
- Deliver on-site training and support to end users
Requirements summary:
- At least 3 years of customer service experience
- Excellent communication, written and verbal
- Critical thinking and attention to detail
- Intermediate Microsoft Office proficiency preferred
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Work setting | Client sites, Home |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Real Talk Careers
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
The Client Experience Specialist works as part of the Service Delivery Team to help build and enhance our Client’s overall experience. Key responsibilities include creating and maintaining user facing content, delivering training, and building client relationships while maintaining Company Values.
Responsibilities
- Participate in pre-sales product demonstrations and to aid in developing proposals when required
- Provide post-sales assistance to the Implementation Team to build a relationship with clients and deliver any product demonstrations to ensure alignment.
- Deliver exceptional support to existing and potential business users
- Analyze client business needs and recommend “best practices” within the suite of software
- Create and maintain training scripts, user guides, quick reference guides, training videos, and any other client facing tools.
- Provide on site training and support for end users.
Skills and Qualifications
- At least 3 years of customer service experience
- Experience in remote workforce management considered an asset.
- Excellent customer service, strong interpersonal and well-developed communication skills.
- Ability to communicate effectively written and verbally
- Critical thinker, resourceful with a high level of professionalism and confidentiality
- Attention to detail, applying quality standards to all tasks undertaken and ensuring nothing is overlooked
- An intermediate level of proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is preferred
Journal
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