Posted 12 months ago
Client Service Advisor
@ All Brite Glass
Kitchener, Ontario
Overview
All-Brite Glass & Tint is hiring a Client Service Advisor to be the first point of contact for clients in person, by phone and online, quoting and recommending glass and window film products and coordinating appointments with technicians. The role is full-time with base pay of $45,000 to $65,000 plus monthly performance bonuses, group health and dental benefits, and paid wellness days.
Responsibilities:
- Provide client service in person, by phone, email and text
- Create quotes for glass, window film and related services
- Schedule appointments and coordinate with technicians
- Process payments, invoices and billing
- Maintain a clean and professional reception area
Requirements summary:
- Experience in customer service, sales or front-desk work
- Strong in-person and phone communication skills
- Highly organized with strong attention to detail
- Comfortable learning computer systems and quoting software
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2025-11-25
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Generous paid time off, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
All Brite Glass
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Waterloo Regions Locally Family Owned and Operated Glass and Tint company. Serving the Region for over 30 years.
Full company description
All-Brite Glass & Tint is a proudly Canadian, family-owned company that has been redefining the glass and tint industry for over 30 years. Founded in 1992 with just a truck, a toolbox, and a vision, we’ve grown into a multi-location leader serving auto, home, and business clients with a commitment to safety, integrity, teamwork, and WOW service. From auto glass repair and professional tinting to solar, security film, and residential & commercial glass solutions, our goal is simple: help our clients see clearly while creating better lives. We stand apart as the only locally owned, full-service glass & tint company in our markets, blending old-fashioned service with next-generation technology to deliver fast, safe, and reliable solutions. Our growth strategy is clear: Franchising. We are taking our proven model and partnering with local community leader business owners who want to be in business for themselves, but not by themselves. With Allbrite’s systems, training, and brand strength, franchise partners can confidently build successful operations while contributing to their communities. We’ve built our reputation on innovation and people. With centralized call centres, advanced CRM technology, AI-powered client service tools, and real-time performance tracking, we’re raising the bar in efficiency and client care. We invest heavily in our team through continuous training, leadership development, and recognition programs, knowing that empowered people deliver the best results. Our culture is grounded in community connection. Through the Allbrite Community Cares Program, we support nonprofits, special needs families, youth sports, and local initiatives—because our purpose goes beyond business. At All-Brite Glass & Tint, we’re not just fixing glass—we’re building trust, empowering people, and setting the new standard for an industry. We are Allbrite. Built to shine brighter every day
- LinkedIn followers
- 829
- People associated on LinkedIn
- 16
- Reported office locations
- 31 Manitou Dr u#4&5, Kitchener, Ontario N2C 1K9, CA
- 10 Speedvale Ave E, Unit B, Guelph, Ontario N1H 1J3, CA
- 867 Dundas St, Unit A, Woodstock, Ontario N4S 1G8, CA
- Other recorded names
- All Brite Glass
- All-Brite Glass & Tint
- Specialties
- Auto Glass Repair & Replacement
- Commercial & Residential Glass Replacement
- Auto-Home-Business Window Film Installation
- Insulated Glass Manufacturing
- 24 hour Emergency Glass Service
- and Heavy truck Windshield Specialists
- Profile identifies a recruitment agency
- No
All-Brite Glass & Tint is a proudly Canadian, family-owned company that has been redefining the glass and tint industry for over 30 years. Founded in 1992 with just a truck, a toolbox, and a vision, we’ve grown into a multi-location leader serving auto, home, and business clients with a commitment to safety, integrity, teamwork, and WOW service. From auto glass repair and professional tinting to solar, security…
| Field | Value |
|---|---|
| Industry | Glass, Ceramics and Concrete Manufacturing |
| Company size | 11-50 employees |
| Headquarters | Kitchener, Ontario |
| Organization type | Privately Held |
| Year founded | 1992 |
| Specialties | Auto Glass Repair & ReplacementCommercial & Residential Glass ReplacementAuto-Home-Business Window Film InstallationInsulated Glass Manufacturing24 hour Emergency Glass Serviceand Heavy truck Windshield Specialists |
| Open jobs on Jobsy | 6 |
| View page |
Join a Company That Sees the Big Picture
All-Brite Glass & Tint is a leading, locally owned and family-operated business serving the automotive, commercial, and residential markets for over 30 years. Known for quality, safety, and trust, we deliver expert glass repair, replacement, and window film solutions across the Tri-City region and beyond.
We're growing — and we're looking for a friendly, driven, and detail-oriented Client Service Advisor who thrives on helping people and creating an exceptional client experience. As the first point of contact for our clients, you'll play a vital role in delivering the WOW experience All-Brite is known for.
Whether assisting clients in person, over the phone, or online, you'll be part of a tight-knit, high-performing team that values integrity, teamwork, and excellence in everything we do.
As a CSA at All-Brite, you'll be empowered to learn, grow, and contribute to a team dedicated to helping people through an exceptional service experience.
Key Responsibilities – What You'll Be Doing
✅ Provide exceptional client service in person, by phone, email, and text
✅ Create accurate quotes for glass, window film, and related products and services
✅ Confidently present and recommend products and services by explaining their features and benefits
✅ Schedule appointments, manage workflow, and coordinate with technicians
✅ Welcome clients, gather accurate project information, and ensure a seamless customer experience
✅ Process payments, invoices, and billing within our operating systems
✅ Clearly communicate timelines, expectations, and post-service care instructions
✅ Maintain a clean, organized, and professional reception and client waiting area
✅ Assist with documentation, insurance inquiries, and project administration when required
✅ Contribute to a positive team environment where every client feels genuinely cared for
What We're Looking For
✅ Experience in customer service, sales, or a front-desk role (service industry experience is an asset, but not required)
✅ Strong communication skills with confidence both in person and over the phone
✅ Friendly, professional, and genuinely passionate about helping people
✅ Ability to multitask and prioritize in a fast-paced environment
✅ Highly organized with excellent attention to detail and follow-through
✅ Reliable, punctual, and accountable—you take ownership of your work
✅ Calm under pressure with a positive, solution-focused attitude
✅ Comfortable learning computer systems, quoting software, and digital communication tools
✅ Embodies the Ideal Team Player mindset—Humble, Hungry, and People Smart (Patrick Lencioni)
What You Get – Why Team Members Choose All-Brite
✅ Competitive Pay: $45,000 – $65,000+ (Base Salary + Performance Bonuses)
⚡ Monthly Sales & Performance Bonuses
❤️ Group Health & Dental Benefits
💪 Health & Fitness Bonus – Because Well-Being Matters
🎉 Birthday Off + Wellness/PTO Days
🚗 Clean, Modern, Professional Work Environment
📈 Career Growth & Development Opportunities
🌟 A Culture of Appreciation – We Recognize, Re-Appreciate, and Reward
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