Client Service and Operations Specialist- Security Services

At Securiguard, we create a sense of security and trust. Our security and safety solutions are complemented by exceptional customer service. We are dedicated to supporting our employees, our community, and our environment.

We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Service and Operations Specialist to oversee the day-to-day operations of our Ottawa Region. This role is an exciting opportunity to lead a highly skilled, professional Security team.

The day to day:

• Client Relations: Maintain strong client relationships, address concerns, conduct site visits, and ensure service quality and client satisfaction.
• Operations & Scheduling: Oversee daily operations, manage staff schedules, coordinate shift coverage, and maintain appropriate staffing levels.
• Staff Supervision & Uniform Management: Support recruitment, onboarding, training compliance, employee relations, and performance management. Manage uniform inventory, distribution and issuance, maintain accurate records and acknowledgment forms, and coordinate uniform replacements to ensure all security personnel are properly equipped.
• Compliance & Incident Management: Ensure compliance with company policies and applicable legislation, oversee incident reporting, and coordinate emergency responses.
• KPI & Financial Management: Monitor operational KPIs, staffing fill rates, overtime, budgets, and payroll and billing discrepancies. Prepare reports and identify cost-saving opportunities.
• Business Development: Identify opportunities to expand existing services, support proposals and contract renewals, and collaborate with management to develop new business opportunities.
• Stakeholder Coordination: Work with internal departments, field teams, and subcontractors to resolve operational challenges and improve service delivery.
• After-Hours Support: Respond to urgent operational issues and staffing requirements as needed.

Here's what you need:

• Successful applicant must have a minimum of 2 years security experience in a Supervisory/ Managerial capacity, or a combination of experience and relevant experience /education.
• Demonstrated success in building and leading teams; passion and high energy for people.
• Proven track record of excellence in client relationship management, problem solving.
• Experience in an operational setting involving the management and supervision of many staff members.
• Strong communicators with assertive interpersonal skills and team player are critical to success.
• Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents.
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites.

Preferred Qualifications

• Bilingual proficiency in English and French.
• Experience with KPI reporting, budgeting, contract renewals, client retention, and business development.
• Knowledge of workforce forecasting, billing reconciliation, subcontractor coordination, and WSIB-related processes.

What's In It for You

• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securiguard, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

Ready to join the team? Apply today!