Posted 2 months ago
Client Service Associate
@ Northbridge Financial
Calgary, Alberta
Overview
Federated Insurance is hiring a full-time Client Service Associate to support a Commercial Insurance Specialist with customer service and day-to-day management of the book of business. The role involves handling high volumes of client requests accurately and on time. The posting offers a hybrid schedule and a benefits package including pension, RRSP, and an employee share purchase plan.
Responsibilities:
- Provide excellent customer service to clients
- Support the Commercial Insurance Specialist with day-to-day book of business
- Handle high volumes of requests in a timely and accurate manner
Requirements summary:
- Post-secondary education (college or university)
- 2 years of front-line customer service experience
- Exceptional communication skills
- Proficiency in Microsoft Office applications
- Team-first mentality
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-09-13
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Perks mentioned | Flexible hours, Retirement plan, Tuition support, Stock or equity, Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Northbridge Financial
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Northbridge Financial Corporation (NBFC) is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands. We’re passionate about protection, prevention and progress – for our customers, and in our communities. Our exceptional service and extensive offerings help Canadian businesses succeed, while our enthusiastic team works to support and uplift our neighbours from coast to coast to coast. We’re proud to be 100% Canadian and are wholly owned by Fairfax Financial Holdings Limited. We love where we work and think you will too! ................................................................................... La Corporation financière Northbridge (la Financière Northbridge) est un chef de file en assurance de dommages des entreprises qui contribue à protéger les entreprises canadiennes depuis 100 ans. Nous offrons une vaste gamme de solutions novatrices sous les marques Northbridge Assurance, TruShield Assurance et Les assurances Federated. Nous avons à cœur tout ce qui touche à la protection, à la prévention et au progrès, tant chez nos clients que dans nos collectivités. Notre service exceptionnel et notre large éventail de solutions novatrices aident les entreprises canadiennes à réussir, et notre équipe enthousiaste travaille à soutenir et accompagner leurs propriétaires d’un océan à l’autre. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial Holdings Limited. Nous aimons notre entreprise et nous pensons que vous l’aimerez aussi!
- LinkedIn followers
- 25,664
- People associated on LinkedIn
- 1,898
- Reported office locations
- 105 Adelaide Street West, Suite 700, Toronto, Ontario M5H 1P9, CA
- 1801 Hollis Street, Suite 800, Halifax, Nova Scotia B3J 3N4, CA
- 1000, rue de la Gauchetière Ouest, Bureau 400, Montréal, Québec H3B 4W5, CA
- 2590 Boulevard Laurier, Bur: 560, Quebec, Quebec G1V 4M6, CA
- 745 Thurlow St, 1500, Vancouver, British Columbia V6E 0C5, CA
- Business categories
- Insurance
- Property Insurance
- Financial Services
- Commercial Insurance
- Other recorded names
- Northbridge Financial
- Northbridge Financial Corporation
- Specialties
- Personal Home & Auto
- Commercial Auto Insurance
- and Commercial Business
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Northbridge Financial Corporation (NBFC) is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands. We’re passionate about protection, prevention and progress – for our customers, and in our communities. Our exceptional…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | Personal Home & AutoCommercial Auto Insuranceand Commercial Business |
| Open jobs on Jobsy | 44 |
| View page |
What it’s like to be a Federated Insurance Client Service Associate:
Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business.
The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail.
In other words, they’re awesome. If you are too, consider joining us to support our Client Service team!
We want your talent!
If you’re great at:
Customer Service & Communication
Handling high-volumes of requests in a timely and accurate manner
Assisting your Commercial Insurance Specialist
If you have:
Post-Secondary education (College or University)
2 years of front-line Customer Service experience
A competitive spirit and a desire to deliver a high level of performance
Exceptional communication skills
Proficiency in Microsoft Office applications
Team-first mentality
We really mean it when we say we put you first. Here are a few ways how:
Hybrid work! you get to work from the office and at home, allowing you to manage both worlds with the ease and flexibility you need.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
#LI-CD1
Who we are:
We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.
At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
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