Posted 3 days ago
Client Service Associate (CSA) - Planning & Scheduling - Full-time
@ VON Canada (Ontario)
Thunder Bay, Ontario
Overview
VON Canada, a not-for-profit home and community care provider, is hiring a full-time Client Service Associate in Planning & Scheduling for its Visiting Nursing program. The role coordinates nursing and home support visits using scheduling software and digital tools, handling referrals, client inquiries and daily schedule changes. The posting states 75 hours bi-weekly on a days schedule with an evening and weekend rotation, and a UNIFOR bargaining unit position.
Responsibilities:
- Assign nursing and home support visits by geography and client needs
- Process client referrals and respond to calls from clients and providers
- Adjust daily schedules for sick calls, cancellations and admissions
- Forecast weekly staffing needs with management
- Protect confidential client information
Requirements summary:
- High school diploma required
- Proficiency in MS Office, Outlook and faxing software
- Experience in logistics or scheduling is an asset
- AlayaCare or similar scheduling software is an asset
- Satisfactory criminal records check
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Hours per week | 37.5 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Office Administration, Medical Terminology |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VON Canada (Ontario)
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
VON Canada has been leading care at home for over 125 years. Today, we are a highly-trusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities. Our 6,300 employees and 6,500 volunteers deliver a wide range of vital health and wellness services, helping people remain healthy and at home for as long as possible. As valued and responsive health system partners at the heart of home and community care, we are distinguished by our commitment to client care and by our strong community roots and local engagement.
- LinkedIn followers
- 16,508
- People associated on LinkedIn
- 1,875
- Reported office locations
- 100-2315 St. Laurent Blvd, Ottawa, ON K1G 4J8, CA
- 7b Oxford St, Sault Ste. Marie, Ontario P6B 1R7, CA
- 446 Grey St, Brantford, Ontario N3S 7L6, CA
- 7075 Bayers Rd, Halifax, Nova Scotia B3L 2C2, CA
- 9319 Commercial St, New Minas, Nova Scotia B4N 3G2, CA
- 133 Church St, Antigonish, Nova Scotia B2G 2E3, CA
- 190 Stanley Ave, Suite 100, Chatham-Kent, Ontario N7M 3J9, CA
- 1615 Dundas St E, Suite 304, Whitby, Ontario L1N 2L1, CA
- 439 Second Ave, Espanola, Ontario P5E 1L2, CA
- 78 William St, Mississauga, Ontario L5M 1J3, CA
- 1280 20th St E, Owen Sound, Ontario N4K 6H6, CA
- 69 Robinson St, Simcoe, Ontario N3Y 1W5, CA
- 745 Progress Ave, Unit #1, Kingston, Ontario K7M 6S4, CA
- 5 Duke St, Mindemoya, Ontario P0P 1S0, CA
- 414 Victoria Ave N, Hamilton, Ontario L8L 5G8, CA
- 80 Division St, 2nd Level, Trenton, Ontario K8V 4W5, CA
- 1151 Florence St, Unit #100, London, Ontario N5W 2M7, CA
- 12 Richmond Park Dr, Napanee, Ontario K7R 2Z5, CA
- 7 Neilson Ave, Unit A, St. Catharines, Ontario L2M 5V9, CA
- 150 First Ave W, North Bay, Ontario P1B 3B9, CA
- 550 Ingersoll Ave, Woodstock, Ontario N4S 4Y3, CA
- 40 Long Dr, Unit #111, Stratford, Ontario N5A 8A3, CA
- 1545 Monaghan Rd, Peterborough, Ontario K9J 5N3, CA
- 705 London Line, Sarnia, Ontario N7W 1B2, CA
- 299 Lakeshore Dr, Suite 002, Barrie, Ontario L4N 7Y9, CA
- 2140 Regent St S, Suite 16, Greater Sudbury, Ontario P3E 5S8, CA
- 265 Arthur St E, Suite 600, Thunder Bay, Ontario P7E 6E7, CA
- 38 Pine St N, Suite 139, Timmins, Ontario P4N 6K6, CA
- 392 Main St N, Unit 4, Mount Forest, Ontario N0G 2L2, CA
- 4520 Rhodes Dr, Suite 400, Windsor, Ontario N8W 5C2, CA
- 200 Churchill Dr, Sydney, Nova Scotia B1S 0H5, CA
- 14 Court St, Unit #100, Truro, Nova Scotia B2N 3H7, CA
- 43 Prince Arthur St, Amherst, Nova Scotia B4H 1V8, CA
- 1924 Northwest Road, Blockhouse, Nova Scotia B0J 1E0, CA
- 91 Lawrence Blvd, G1, Stellarton, Nova Scotia B0K 1S0, CA
- 43 Carten St, Liverpool, Nova Scotia B0T 1K0, CA
- 8a Industrial Park Rd, Louisdale, Nova Scotia B0E 1V0, CA
- 55 Starrs Rd, Yarmouth, Nova Scotia B5A 2T2, CA
- Business categories
- Health Care
- Non Profit
- Medical
- Other recorded names
- VON Canada
- VON Canada (Nova Scotia)
- VON Canada (Ontario)
- Specialties
- Health in the community
- Health at home
- Respite and Caregiver Support
- End of Life Care
- Social Connection
- Nursing
- Personal Support
- Physiotherapy
- Speech-language pathology
- Social Work
- and Occupational Therapy
- Profile identifies a recruitment agency
- No
- Reported total investment
- 11,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
VON Canada has been leading care at home for over 125 years. Today, we are a highly-trusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities. Our 6,300 employees and 6,500 volunteers deliver a wide range of vital health and…
| Field | Value |
|---|---|
| Industry | Home Health Care Services |
| Company size | 5,001-10,000 employees |
| Headquarters | Ottawa, ON |
| Organization type | Nonprofit |
| Year founded | 1897 |
| Specialties | Health in the communityHealth at homeRespite and Caregiver SupportEnd of Life CareSocial ConnectionNursingPersonal SupportPhysiotherapySpeech-language pathologySocial Work |
| Open jobs on Jobsy | 194 |
| View page |
Requisition Details:
Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.
About us:
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.
VON - At the heart of care.
About the role:
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!
What we offer:
- Competitive salaries, vacation time, and paid statutory holidays
- Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
- Defined Benefit Pension Plan with company contribution for eligible employees
- Work-life balance from structured schedules
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Exposure to new health care technology
What you'll do:
- Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
- Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
- Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
- Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
- Support clients, nurses, and home support workers to ensure they receive high-quality care
- Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON's operations
- Perform other duties as assigned
What we're looking for:
- University or college education preferred; high school diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
- Experience in a healthcare environment is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
- A current and original copy of a satisfactory Criminal Records Check
- The use of Personal Protective Equipment (PPE) may be required
VON Canada: Careers that fit your life. Join our team today!
A quick note: This posting is for recruitment purposes. Full job descriptions are available.
Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.
Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.
Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler, Medical Administration, clerk
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