First seen by our source: 2 hours ago
Client Services Manager
@ Central Toronto Youth Services
Toronto, Ontario
SIGNALS
Overview
Central Toronto Youth Services (CTYS) is hiring a full-time, hybrid Client Services Manager in Toronto, ON, to oversee client services for youth and families. The role supervises front-line staff, monitors service quality, analyzes service data, and works with clinical and administrative teams. The posting requires post-secondary education in a human services field or equivalent experience, plus leadership and youth mental health experience.
Responsibilities:
- Supervise front-line client services staff
- Monitor service quality and client satisfaction
- Manage caseload allocation and resolve escalations
- Analyze service data and feedback to improve programs
- Collaborate with clinical and administrative teams
Requirements summary:
- Experience in mental health, social services or community programs
- Leadership and staff supervision experience
- Post-secondary education in a human services field or equivalent experience
- Advanced analytical and communication skills
- Ability to work in a hybrid environment and maintain confidentiality
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Social work, Psychology, Counselling, Human services |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Central Toronto Youth Services
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Job description
Company Description Central Toronto Youth Services (CTYS) is a community-based, accredited Children’s Mental Health Centre that focuses on supporting many of Toronto’s most vulnerable youth. The organization provides a range of mental health services designed to foster resilience, well-being, and positive outcomes for young people. CTYS works collaboratively with community partners to ensure accessible, evidence-informed support. Team members are part of a mission-driven environment that values inclusion, advocacy, and client-centered care.
Role Description The Client Services Manager is a full-time, hybrid role based in Toronto, ON, with a combination of on-site and work-from-home responsibilities. This position oversees the delivery of client services, ensuring that youth and families receive high-quality, timely, and coordinated support. Day-to-day tasks include supervising front-line staff, monitoring service quality and client satisfaction, managing caseload allocation, and resolving service-related issues and escalations. The role involves analyzing service data and feedback to improve programs, collaborating with clinical and administrative teams, and supporting the implementation of policies and best practices. The Client Services Manager also participates in community outreach, contributes to strategic planning, and promotes a respectful, inclusive environment for clients and staff.
Qualifications
Role Description The Client Services Manager is a full-time, hybrid role based in Toronto, ON, with a combination of on-site and work-from-home responsibilities. This position oversees the delivery of client services, ensuring that youth and families receive high-quality, timely, and coordinated support. Day-to-day tasks include supervising front-line staff, monitoring service quality and client satisfaction, managing caseload allocation, and resolving service-related issues and escalations. The role involves analyzing service data and feedback to improve programs, collaborating with clinical and administrative teams, and supporting the implementation of policies and best practices. The Client Services Manager also participates in community outreach, contributes to strategic planning, and promotes a respectful, inclusive environment for clients and staff.
Qualifications
- Demonstrated expertise in Client Services and Customer Service, with a strong focus on youth- and family-centered support.
- Proven ability to drive Customer Satisfaction through responsive service, issue resolution, and continuous improvement.
- Strong Communication skills, including clear verbal and written communication and the ability to build trust with diverse stakeholders.
- Advanced Analytical Skills to interpret service data, identify trends, and recommend practical solutions.
- Experience in mental health, social services, or community-based programs working with youth or vulnerable populations.
- Leadership experience supervising staff, coordinating workflows, and fostering a collaborative team culture.
- Post-secondary education in social work, psychology, counseling, or a related human services field, or equivalent combination of education and experience.
- Ability to work effectively in a hybrid environment, manage competing priorities, and maintain confidentiality and ethical practice.
Journal
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