Posted 11 days ago
Client Support Manager
@ CMiC
Toronto, Ontario
SIGNALS
Overview
CMiC is hiring a Client Support Manager in its Support department to be the first point of contact for assigned clients' technical support needs. The role coordinates between clients and internal programming and product teams, with a salary range of $45,000 to $55,000 annually and an existing vacancy.
Pay:
$45,000–$55,000 a year
Responsibilities:
- Manage day-to-day critical issues and share progress with clients and support teams
- Coordinate and participate in scheduled client conference calls
- Coordinate with product leads on client issues and priorities
- Maintain business partner contacts and customer portal access
Requirements summary:
- Canadian bachelor's degree, preferably Business, Commerce, or Computer Science
- Knowledge of a case ticketing system
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication
Tools & skills
Benefits mentioned
Health insuranceDentalRetirement planPaid time off
Source and dates
Source type not verified · hibob
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Commerce, Computer Science |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CMiC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 9 |
Job description
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.
Important Information:
NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
Important Information:
- The overall hiring salary range for this position is $45,000 to $55,000 annually.
- This position is for an existing vacancy
- We do not use AI to screen, assess, or select applicants
Responsibilities
- Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
- Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
- Coordinate support team efforts when ranking client priorities.
- Regularly review client comments on ticket/issue notes.
- Participate in weekly meetings with Product Leads to review client issues and priorities.
- Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
- Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
- Build and maintain strong and long-lasting business relationships.
Requirements
- Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
- Knowledge of case ticketing system.
- Ability to troubleshoot and resolve conflicts.
- Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
- Exceptional analytical and problem-solving skills.
- Ability to grasp new concepts and learn quickly.
- Extremely detail oriented with the ability to manage and prioritize work flow.
- Good organizational and time management skills.
- Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
- Team-player, strong work ethic and a positive attitude.
- Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
- Professional Services and/or Information Technology is preferred
NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.
Benefits
- Competitive benefits Package (including Health & Dental benefits)
- Paid vacation and personal days
- Townhall meetings where all employees are encouraged to participate in open discussions
- Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
- Outdoor lunch space, including picnic tables
- An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
- Health and Wellness webinars
- RRSP Matching Program after 2 years of employment
- Experience in a rapidly growing, socially responsible corporation
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
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