Posted 2 months ago
Clinical Account Manager
@ Evismart
Vancouver, British Columbia
Overview
Evismart is hiring a Clinical Account Manager at its Vancouver office at 564 Beatty St. The role supports dentists who send digital cases, following up after submission, troubleshooting, reviewing case design and growing existing accounts. Work is on-site with standard business hours plus occasional early or late calls, including with the Manila team.
Responsibilities:
- Follow up with dentists after digital cases are submitted
- Review case quality and advise on design architecture
- Grow existing dentist accounts and case volume
- Identify customer key opinion leaders
- Relay customer feedback to marketing, engineering and product
Requirements summary:
- Hands-on 3Shape and/or exocad case design experience
- Experience consulting with dentists on cases
- Strong, clear technical communication
- Comfort disagreeing with clinicians
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-09-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Evismart
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Where Dental Work Flows
Full company description
EviSmart, the autopilot for dental lab operations. An AI-powered platform that automates all manual tasks before fabrication: case intake, data entry, scan QC, and more. So dental labs can scale efficiently and focus on work that grows revenue. Built by a team with decades of experience in the dental industry. Where dental work flows.
- LinkedIn followers
- 15,805
- People associated on LinkedIn
- 69
- Reported office locations
- 675 W Hastings St, 600, Vancouver, British Columbia V6B 1N2, CA
- One World Place, 32nd Street, BGC, 31st Floor, Taguig, National Capital Region 1200, PH
- Other recorded names
- Evismart
- EviSmart™
- Specialties
- Dental Lab Software
- Dental Lab Systems Analysis
- Secure Patient Information Portal
- Dentist Hub
- Digital Dental Designs
- Lab Software Training
- Teledentistry App
- Telelab Software
- Dental Case Management System
- Cloud Storage
- Dental Network
- Lab Management Software
- Practice Management
- CAD Design
- 3D Printing
- Dental Education
- Dental Software
- automation
- workflow automation
- and front desk automation
- Profile identifies a recruitment agency
- No
EviSmart, the autopilot for dental lab operations. An AI-powered platform that automates all manual tasks before fabrication: case intake, data entry, scan QC, and more. So dental labs can scale efficiently and focus on work that grows revenue. Built by a team with decades of experience in the dental industry. Where dental work flows.
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 201-500 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | Dental Lab SoftwareDental Lab Systems AnalysisSecure Patient Information PortalDentist HubDigital Dental DesignsLab Software TrainingTeledentistry AppTelelab SoftwareDental Case Management System Cloud Storage |
| Open jobs on Jobsy | 5 |
| View page |
On-site | Vancouver Office – 564 Beatty St
About the role
Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.
Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.
You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.
This is not a design seat. You are not producing the cases yourself.
What you'll do
- Talk to dentists. Proactive follow-up after cases are submitted, consultation when they have questions, troubleshooting when something goes wrong.
- Review cases. Assess case quality and design architecture, and advise on how to get better outcomes.
- Grow existing accounts. Work with practices already sending to us on how to send more, and more of the right kind.
- Feed the product. Bring what you hear from dentists back to marketing, engineering, and product so the platform keeps improving.
- Spot the advocates. Identify customers who could become key opinion leaders for the business.
What success looks like
In your first 6–12 months, ranked:
- Increase case volume from existing dentist customers by 25%
- Build genuine working relationships across the customer base
- Identify and develop customer KOLs for the business
What you'll decide on your own
You'll own the day-to-day: who to call, what to escalate, what gets discussed with customers, and small refunds and credits. Larger refunds go to your manager. This role does not manage people.
What we need from you
- Hands-on digital case design experience. You have designed in 3Shape and/or exocad, including complex cases, and you understand the architecture of what makes a case good.
- You've consulted with dentists on their cases. You can hold your own in a clinical conversation — comfortable disagreeing with a dentist, and telling them clearly when a case won't work. Not easily intimidated.
- A strong, clear communicator. You can describe a technical problem in a way anyone can act on, and people enjoy dealing with you.
Nice to have
- You've carried revenue-linked KPIs before
- You're a known name in the digital dentistry industry
Practical details
| Hours | Standard business hours, with flexibility for the occasional early or late call — including with our Manila team |
| Setup | On-site |
| Team | Team size is still being scoped |
| Why this seat exists | New role. The work is real and currently uncovered — Arnold is pulled in too many directions to do it full time |
| Product area | Dentist-facing CAD design |
Journal
Only you can see this. Kept on this device, and in your account when you sign in.