Clinical Applications Analyst

RDH Clinical Applications Analyst

The Meditech Clinical Application Analyst is an integral member of the Regional Digital Health (RDH) Clinical Informatics. As a member of the RDH lead agency team, the RDH Clinical Informatics team has a synergistic working relationship with areas and stakeholders across the four-hospitals they support, ensuring collaboration and striving to improve workflow with system optimization. This position is being recruited to support either the CARE+ Project, which is the integration of two new partner hospitals to our shared instance of our Hospital Information System (HIS), or ongoing Regional Digital Health (RDH) operational activities. The CARE+ Project is a major regional digital transformation initiative focused on advancing clinical systems, workflows, and integrated care delivery across partner organizations. The successful candidate will play a key role in planning, implementation, testing, optimization, training, and stabilization activities associated with CARE+ project or in providing operational support, optimization, and continuous improvement for RDH.

This challenging position seeks an individual who is self-directed, analytical, and organized to fill the role of Clinical Applications Analyst. This role involves working closely with internal and external programs and departments to determine business needs and the facilitation of effective solutions that are consistent with organizational goals and objectives. The role will support applications development, operations and maintenance of clinical and non-clinical systems as needed.

This position requires direct communication with all the RDH Services teams, including the RVH Lead agency, RDH Service Desk staff, partner sites IT services desks, clinical staff, providers, functional experts, leaders, project managers, and other support personnel. It is essential that commitments are maintained in a manner which fosters mutual trust between fellow employees. As an innovative and self-directed member of the team, you embrace accountability and encourage fellow team members to make innovative contributions and embrace new ideas to effect change and enhance quality.

This temporary position for up to eighteen (18) months will support either the CARE+ Project or Regional Digital Health (RDH) operational activities.

As the Clinical Application Analyst, you will be proficient and expert in the modules you manage and support, and understanding of the complex integration between associated modules, associated applications, equipment, and workflows. This role provides clinical applications support for the CARE4 partnership (RVH, CGMH, GBGH, HHCC) and the CARE+ project during M-F regular hours and off-hours as required. Other key duties and skills required include:

• Support the implementation of the CARE+ project or RDH operational activities, including workflow analysis, system configuration, testing, validation, training development, go-live support, issue resolution, and post-implementation stabilization activities across regional partner organizations.
• Collaborate with project teams, clinical leaders, physicians, subject matter experts, and vendor partners
• Analysis of user-departmental workflow processes and ability to translate into systems-based efficiencies through automation.
• Optimize application features and functionality to meet end-user requirements, create innovate solutions to resolve known problems or inefficiencies, and facilitate workflow processes.
• Coordinate training and support departmental trainers for application(s) and provide training as required for Meditech systems.

You must have access to reliable transportation and a valid driver’s license. You may be assigned to an alternate main site temporarily at the discretion of the RDH leadership and therefore willingness and flexibility to support the four hospitals organizational needs.

Education:

• Undergraduate degree or diploma in a clinically related field, health informatics or computer science or equivalent, or an IT related field and/or three years’ experience in Clinical Informatics Meditech Support Role required.

Experience:

• Three-years application development and clinical support experience with hospital information system with an EMR preferred
• Experience developing in MEDITECH Expanse preferred
• Experience and understanding of ITIL, Change Management and Project Management philosophies and methodologies
• Experience working on Meditech system upgrades, and/or informatics projects and implementations
• Experience with Mirth Integration and HL7/ XML preferred
• Using industry programming languages (VB, JavaScript, C#, C++, Objective C) and methodology, develop tools to solve hospital business problems, an asset
• Advanced use of Microsoft office preferred
• Experience with business analysis and requirements documentation is an asset
• Experience with analyzing data to identify trends, gaps and information that can drive positive change
• Strong understanding of privacy legislation and application to systems and technologies in Health Care an asset
• Understanding of a risk matrix and risk mitigation strategies
• Healthcare clinical (e.g. pharmacy, lab, nursing) experience is required

Competencies:

• Microsoft Suite of Products, VMware, Windows Operating Systems, Biztalk, HL7 standards preferred
• Project Management & Change Management Certified preferred
• Adult Teaching or Training certificate an asset
• Excellent customer relations and support service preferred
• Consistently display behaviour that enhances the image of organization as evidenced by professional and courteous behaviour toward all customers.
• Evidence of on-going professional development
• Excellent interpersonal and communication skills in English
• Excellent skill in problem recognition and problem solving, including critical incident management.
• Self -motivated and able to work independently with minimal supervision.
• Demonstrated contributor to a positive team spirit and attitude and lives the RVH Values
• Ability and experience demonstrated through positive performance appraisals, work history and attendance records.
• Experience working with highly integrated teams.
• Must be able to manage several projects/tasks at one time

Please note that this recruitment will be used to fill multiple vacancies