Clinical Coordinator AHF - Full Time

Job Category: LeadershipHospital Location: Newmarket ONJob Type: Permanent, Full timeNumber of Positions: 1Minimum - Maximum Hourly Rate: $64.94 - $77.20

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:
The Clinical Coordinator, Alternate Hospital Facilities (AHF), is a key clinical leadership position within Southlake Health's Community Programs portfolio, responsible for overseeing and coordinating the daily clinical operations, patient flow, quality of care, and resource management across Elden of Bradford and Sunrise of Aurora.

Reporting to the Manager, Community Programs, the Clinical Coordinator provides clinical leadership and operational oversight for both AHF sites, supporting a combined capacity of 50 transitional care beds. The role ensures the delivery of safe, high-quality, patient- and family-centred care for medically stable patients who no longer require acute hospitalization but are awaiting transition to long-term care or another appropriate care setting.

Working collaboratively with physicians, Nurse Practitioners, nursing teams, hospital discharge planners, Ontario Health@ Home, community partners, and facility leadership, the Clinical Coordinator facilitates timely admissions, appropriate bed utilization, coordinated care planning, and safe transitions between care settings. The position plays a critical role in reducing Alternate Level of Care (ALC) pressures, optimizing hospital capacity, and supporting Southlake Health's broader patient flow and integrated care priorities.

The Clinical Coordinator provides ongoing clinical guidance and support to frontline teams, promotes adherence to established clinical standards, policies, and escalation protocols, and ensures timely identification and management of changes in patients' conditions. This includes supporting complex care planning, palliative and end-of-life care processes, risk management, and effective communication across hospital and community partners.
In collaboration with the Manager, Community Programs, the Clinical Coordinator supports staff education, clinical performance, quality improvement initiatives, accreditation readiness, and the implementation of evidence-based practices across both sites. The role also contributes to program development, operational planning, performance monitoring, and the standardization of clinical processes to ensure consistency, accountability, and continuous improvement.

As a key member of the Community Programs leadership team, the Clinical Coordinator strengthens the integration between hospital and community-based care, fosters collaborative partnerships, and supports the ongoing sustainability and effectiveness of Southlake Health's Alternate Hospital Facilities.

What you'll be doing:

• Liaise with Physicians, NP, Staff, Students and Volunteers.
• Ensure resources, supplies and equipment are available on the units at all times.
• Lead the team in implementing evidence-based practices within the patient centred care and interprofessional model of care philosophy.
• In collaboration with the Manager performs human resource responsibilities including recruitment, hiring, and ongoing performance evaluation, including 30 and 90-day probationary reviews.
• Actively participates with the team in implementing evidence-based practices to achieve program objectives, in particular, assist in the development of clinical pathways or protocols that incorporate evidence-based practice.
• Support the development of a Patient Centred Care environment, shared governance models and structures and continuous learning and education;
• Act as the program champion in corporate initiatives including, but not limited to, Hand Hygiene, AIDET, IMCR, Staff/Patient Satisfaction, Hardwiring and any other corporate initiatives as assigned. As the assigned program champion of such corporate initiatives all duties as assigned will be completed in a timely and comprehensive manner;
• Actively participate in the accreditation process and will assist in the development of program goals and objectives related to the accreditation process with timely follow up;
• Promotes inter-unit, inter-program and inter-facility, relationships to enhance team and unit performance

What you bring:

• Regulated Healthcare professional required
• Current registration, in good standing with the applicable College required
• Minimum five (5) years direct patient care experience
• Experience in a community healthcare setting is an asset
• Minimum two (2) years progressive administrative experience (team leader/supervisor, etc.) in a clinical setting preferred
• Knowledge of relevant legislation and collective agreements • Strong commitment to Patient and Family Centered Care
• Strong verbal and written communication skills
• Excellent interpersonal skills • Geriatric certificate or equivalent
• Minimum of five (5) years recent and relevant Geriatric or Chronic Disease Management experience an asset.
• Experience in adult education, mentoring, leadership and coaching.
• Demonstrated excellence and experience in the area of Geriatric and Chronic Disease care.
• Demonstrated excellence in interpersonal, communication, team building, facilitation and coaching skills that encourage positive interactions among all members of the health care team.
• Demonstrated understanding of systems and system analysis techniques, value analysis, continuous improvement principles and tools.
• A strong customer and patient/caregiver focus philosophy in all interactions.
• Ability to introduce and effectively facilitate change.
• Demonstrated critical thinking, decision making and organizational skills.
• Demonstrated commitment to professional development.
• Demonstrated ability to monitor attendance and work with staff that has attendance issues to set goals to effect positive change in their attendance at work.
• Demonstrates proven ability to manage conflict resolution.
• Experience in leading and/or participating in research based studies.
• Experience with co-ordinating care in both inpatient and outpatient clinics.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!